That status page is no longer in effect to my awareness. However, I can reach x13 fine at this time. Can you confirm the issue you are having reaching x13?
You need to be using at least 75% for the disk space increase to be considered. 3 conditions must be met when making your request and will be verified by admin.
1. 75% of current allotted usage is used.
2. Service more than 7 days old
3. compliance with TOS and AUP (which will be verified after...