Please follow unsuspension request guidelines
https://community.x10hosting.com/threads/this-board-is-for-all-unsuspension-request.209292/
Suspension reason is listed on the account panel.
If your service is suspended, unsuspension requests are posted at https://community.x10hosting.com/register/unsuspension-requests.147/ while following unsuspension request guidelines.
That is intended behavior and supposed to be disabled. Please check if you can access your site using https or try the ssl request again, but leave the wildcard box unchecked.