No Site, No Hosting?

[Unkowen]

Hi, I have been with you guys for hosting for a while, and I bought a domain bornthiswayballtour.net
and I went to go on my site today and it was gone? Blank white page. So I logged into the Account Panel..
and now it says I have no web hosting account?

Everything is gone

Please help,
Cheers

 

[logansryche]

Did you have free hosting? If so, you need to log into x10 every 30 days or the account will be suspended.
If an account is suspended for more then 14 days, the account will be deleted.
States everything in the sign up agreement and TOS.

 

[Unkowen]

Did you have free hosting? If so, you need to log into x10 every 30 days or the account will be suspended.
If an account is suspended for more then 14 days, the account will be deleted.
States everything in the sign up agreement and TOS.

It was working about a day ago.. It will be deleted! :'(

 

[Unkowen]

Could someone please help? cheers

 

[Unkowen]

Just forget it, you guys are being useless. Except for logansryche, One of the worst hosting sites I have been with, no support!
Moving hosts, thank you all.

 

[essellar]

If your account had been under suspension for more than 14 days, then it has probably been terminated. If it has been terminated, it isn't recoverable (backups of individual accounts are not maintained).

Account panel logins are the price you pay for Free Hosting. (It's how x10 determines which accounts are still active; end-user visits mean nothing since that kind of activity can go on for years after the site's owner has moved on. There is a low-cost Premium option for those who would rather not log in, or who may be afraid they'll forget, or who might not have access to the internet for a significant period of time.) In essence, you didn't "pay the bill".

Wherever you wind up, here or elsewhere, make sure you read and follow the terms of service; it'll save you a lot of heartache.

 

[ojkiojki91]

I went through the unsuspend account process and my account is still suspended.

 

[descalzo]

Try it now ojkiojki91. Clear your browser cache and history, close the browser, and then open the browser before checking your site.

 

[weloveshanks33]

if you have gone thorugh unsuspension request then wait for a day next day you will see your account unsuspended

 

[GtoXic]

Hello, Unkowen

1) So you are aware, this is NOT official support. That is achieved through your Account Portal
2) What is your cPanel username or domain so that I can check against the system?

 

[piratemouse]

Hello, Unkowen

1) So you are aware, this is NOT official support. That is achieved through your Account Portal
2) What is your cPanel username or domain so that I can check against the system?

I know this is probably off-topic, but wished to ask a question to clarify. If this is not the "official" support, then the tag under "Free Hosting" needs changed, as it clearly tells everyone that sees it "Official Support Area For Free Hosting".

Am I correct in saying that either this is the official support, or should there be a bigger notice put somewhere so people aren't confused by visiting here looking for something that isn't actually here anymore?

 

[ojkiojki91]

Try it now ojkiojki91. Clear your browser cache and history, close the browser, and then open the browser before checking your site.

Thanks so much

 

[Unkowen]

Hello, Unkowen

1) So you are aware, this is NOT official support. That is achieved through your Account Portal
2) What is your cPanel username or domain so that I can check against the system?

cPanel username is: bornthis
domain: bornthiswayball.x10.mx