Warning about not logging in

[pattinso]

2 hours (2:20AM) ago I received an email stating "Our records show that your account has not been logged into recently, and it will be marked as inactive soon."

I logged in around 8pm, as well as Nov 22nd. Are your records correct? Am I not logging in properly after all these years?

Just logged into pattinson.x10host.com and login history says
2021-12-06 04:32 (now)
2021-12-05 20:21
2021-11-22 09:23
2021-11-07 23:13

grvs.x10host.com login history says the same thing within 2 minutes each.

Walt

 

[stang0568]

Hello
I received the same message as you.
In my case also my logins are made even twice a month.

In addition, my website is no longer accessible
Is your website accessible?

 

[Eric S]

2 hours (2:20AM) ago I received an email stating "Our records show that your account has not been logged into recently, and it will be marked as inactive soon."

I logged in around 8pm, as well as Nov 22nd. Are your records correct? Am I not logging in properly after all these years?

Just logged into pattinson.x10host.com and login history says
2021-12-06 04:32 (now)
2021-12-05 20:21
2021-11-22 09:23
2021-11-07 23:13

grvs.x10host.com login history says the same thing within 2 minutes each.

Walt

I am unsure where you are seeing this "login history" from however you must login to our x10hosting panel as the email states for this to be counted.

 

[pattinso]

On Pattinso, I clicked the link that is labeled "Login History". It wasn't rocket science.
On Grvs, I used the search box to find "Login History" and clicked that.

Since I did find the links, have I logged in? Or doesn't that count? Maybe I need further instruction than
"If you are logging in via FTP, e-mail, hosting control panel, or any other method besides the x10hosting dashboard, these logins do not update your status. " I use the address https://x12.x10hosting.com:2222/ and https://x13.x10hosting.com:2222/ and enter my access name (pattinso and grvsx10h respectively). If this is wrong, shouldn't I have been notified what the NEW login procedures are? Never saw anything on the forum, just moving stuff, outages, etc.

If those are wrong, where is the "x10hosting dashboard"?

Please be more explicit than just referencing the email.

 

[Eric S]

On Pattinso, I clicked the link that is labeled "Login History". It wasn't rocket science.
On Grvs, I used the search box to find "Login History" and clicked that.

If those are wrong, where is the "x10hosting dashboard"?

Please be more explicit than just referencing the email.

The email has all the information you need. The email clearly states that you must login to the dashboard which is linked inside the same email.

Direct quote from the email you received : The x10hosting free user dashboard can be found here: https://x10hosting.com/panel

Furthermore you are correct it does state verbatim that the login you are mentioning does NOT count toward this activity counter. "If you are logging in via FTP, e-mail, hosting control panel, or any other method besides the x10hosting dashboard, these logins do not update your status."

If this is wrong, shouldn't I have been notified what the NEW login procedures are? Never saw anything on the forum

We made an announcement on our forums 3 months ago about the changes :

https://community.x10hosting.com/community/threads/new-site-is-live-signs-up-are-now-open.208824/

Thanks