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Dear administrator, There is a prompt for mandatory password reset when I tried to log in to the hosting panel, but upon clicking, I do not receive any reset emails (in either inbox or spam folders). Can you kindly take a look what could be causing the issue? (I suspect that it is similar to...

Hi Admins, I am having a similar issue to https://x10hosting.com/community/threads/cant-access-my-account-or-any-panel.207694/ I was wondering if you can kindly take a look. Best regards, Joseph

I am stuck with basic cpanel scheme. Does anyone know how to switch back to the x3 theme? (the switch theme button simply logs me out without taking effect). Seeing in a quite dated thread that an Admin would have to do it?

Hi, I have noticed that I can no longer log on to my control panel (even though the account name and password are right) my post regarding this problem is here Lost my control panel. It appears that the illuminated server is down for me so now I cannot access the cpanel or ftp to my account...

------ mistake ---------- Please delete this post.

Dear sirs, I was upgraded to illuminated server as a compensation for losing all my data after a faulty Boru server update. However, my control page (account management panel) remains on the free-hosting website. I cannot access my cPanel from the account management panel (instead I have to use...

Hi, I was upgreade to Illuminated service a few weeks back due to the loss of my files during upgrade. I can access my cPanel but cannot change my site main domain because the landing page would suggest that I do not have a free hosting account (because it has been moved to another server)...

Dear Sir, This post is regard to the loss of all my data (from root directory) after the Boru server update. Ref: Anna's post (http://x10hosting.com/forums/news-announcements/165237-boru-account-issues-after-upgrades.html ) As suggested by one of your kind service helpers, can you upgrade me...

Hi, I found all my data on the server erased after the server update. Can you help me get my data back please? thank you!

I have lost access to the ftp server after the Boru server update. I am not sure what should I do now

Hi, I am experiencing some problems with my site on Boru now. I am able to access the dashboard, but not visit my site, as it says:

Hi my account is suspended while I was uploading backup wordpress xml file. I am wondering how can I un-suspend it? And is it because I am uploading a file that exceeds the size limit? (less than 2MB).