Search results

Same here - none of my sites on illuminated are loading at present and can't access cPanel (get the same errors as nishan).

This is most often a temporary error caused by the server being heavily loaded that eventually goes away on its own. It's worth trying again later.

Looks like it's OK now - many thanks :)

Can't get any of my sites of illuminated, and cPanel and FTP are down too - does the server need attention? TIA, David.

OK, not sure why but Chrome gives up with Error 500 but Firefox is OK now. So I have a workaround, but I'm not sure why Chrome doesn't work.

I think it's the illuminated server (I have an illuminated account) - I can't raise a ticket for this because I can't get access. It may be a regional thing - I'm in the UK and the error appears to be with Cloudflare in between me and the x10hosting servers (although I have a site that uses...

Been trying to access cPanel by clicking the Log in button on the x10hosting front page https://x10hosting.com and keep getting '500' internal server errors. Anyone know what's going on? TIA, David.

Looks like everything's back to normal now.

When you add a domain in cPanel a check is done that the nameservers for the domain are pointing to X10hosting (you will probably have bought the domain through a reseller and will need to set this up in the control panel for the domain - these should usually be ns1 & ns2.x10hosting.com). Is...

Hi, Can't access my sites on illuminated.x10hosting.com (e.g. archwayheritage.co.uk) or ping the server, and can't get cPanel or use FTP. Third party sites also report the server as down - could you please take a look? TIA, David.

Ok, no problem. Thanks! David.

Thanks, Neil - all OK now. I was actually looking for Softaculous that seems to have disappeared - is this available in one of the other themes? David.

Hi, Tried out x10hosting basic, and am now stuck in a loop - trying to get back to cPanel x3 by selecting Switch theme--Switch to cPanel x3 but after about a minute I end up back at the login screen and then back in x10hosting basic every time. Can you help? Also when I try to access the...

Hi William (Dead-i), The unwanted account has now disappeared and mail forwarding is now working according to my cPanel settings. Hopefully problem solved. Many thanks! David.

After correcting the DNS entries the problem unfortunately still persists - incoming email still goes to xxx.xxxx.co.uk on xo1 and cannot be redirected (maybe this account needs to be deleted because it's effectively intercepting incoming email and I can't control the redirection of it?) I have...

Thanks - I've flushed my DNS cache. The website looks the same but the old email account on xo1 is still accessible so I don't think it's propagated yet. Will let you know the outcome when I've given it a few hours. Regards, David.

Hi Dead-i, Yes, please go ahead. Will the xxx.co.uk website need to be moved as well or is this process automatic? Thanks, David.

Hi, I have an account with Illuminated upgrade and have been trying to create a support ticket but the submit button never works - it always stays in the editor screen and no ticket is created. Tried with new versions of Firefox and Safari. Could you please fix this? The problem I'm trying to...

Hi, Been having problems with unreliable redirection of mail for xxx@xxxx.co.uk (xxxx.co.uk is hosted on illuminated.x10hosting.com). I've set up various redirections to xxx@xxxx.co.uk and these all redirect further to xyz@gmail.com, but emails have been failing to arrive at the Gmail account...

Hi, Looks like the illuminated server isn't working again - I can't access either of my sites, bell-tower.org.uk or maryneale.co.uk and have no access to cPanel or FTP. Think the server needs looking at again? TIA! David.