Backup without Cpanel

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kenny9

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On your C-Panel, go to 'Files' and click on 'R1Soft Restore Backups'.
 

cjptomas80

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Thanks for the reply but unfortunately i can not access the cpanel. Only ftp. There a thread link on my first post which we user of that server had problem accessing cpanel.
 

kenny9

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Welcome back, XYZ
Details on your web hosting account are below.
    • Quick FTP

    You should see a blue panel to the right of this info that say "c Panel"; you click here.
 

cjptomas80

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Thank you for your response but unfortunately you didn't understand my first post. There is another user thread on my first post that indicate the errors and screenshot i been experiencing. For clarity i will post another screenshot here. i can use FTP client to backup my files just the database is i don't know how. I got this problem since August 2018.
 

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