Cannot acces website and forums most of time

Discussion in 'Free Hosting' started by dbforum, Mar 3, 2005.

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  1. dbforum

    dbforum New Member

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    Hi,

    Great hosting! But... the problem i can't find my site too often. Today I was logged in for some time (installed mambo) and now since a few minutes i get a browser message dbforum.x10hosting.com not found, check name and try again. This morning (european time) I had the same problem with the forum, but fortunately i could stay logged in since this afternoon. I don't know what's the problem. I think i cannot reach my site and/or the forums for about 50% of the time. And then suddenly it works again and then suddenly I can't get in anymore. Is getting a bit disappointing... :frown:
    Hope someone can help me finding out what's wrong

    Thanks in advance,

    Maarten Storm
    dbforum.x10hosting.com
     
  2. neonerz

    neonerz New Member

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    If this problem isn't affecting other members then it is most likely a problem on your end. How are you connected to your network/Internet? Wireless? Could your Internet connection be on the fritz (cable, DSL, dial-up)?
     
  3. Jim

    Jim New Member

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    I've been having a similar problem. Sometimes I can't get to my site or forums or it loads very slowly. :/

    Right now, Its barely loading.
     
  4. Corey

    Corey I Break Things Staff Member

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    What country are you guys from? I'm trying to narrow down the problem... everyone's DNS settings are the same as everyone elses so it is making it hard...

    -Corey
     
  5. Jim

    Jim New Member

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  6. dbforum

    dbforum New Member

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    I'm sure it's aproblem with me, because I didn't find similar threads in this forum.
    The strange thing is, I only have it with x10hosting.com. I tried changin from IE to FireFox (thought of that before, but this was a nice occasion ;)), but also Firefox gives the same problem. What really confudes me thats its going up and down. Checked my internet connection with the software the provider gave me (dutch provider casema), couldn't find anything. Could it have to do something with DNS?
     
  7. Jim

    Jim New Member

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    I also have had the same problem while trying to access from my school.

    edit:

    Now I'm getting
    HTTP 504 - Gateway timeout :confused_

    edit2:
    now its working. crummy thing.
     
  8. dbforum

    dbforum New Member

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    Holland
     
  9. neonerz

    neonerz New Member

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    Sorry I was just takeing a spabe in the dark. Next time you can't access your site go into the command prompt (start/run type cmd) and type

    Code:
    ping dbforum.x10hosting.com
    then type

    Code:
    ping 70.85.87.52
    Then cut and copy the results into here

    (to cut and copy in the command prompt right click the tab on your start bar, click properties, when the properties dialog box comes up goto the edit options and click quick edit. Then click ok, goto the command prompt window highlight everything you want to copy and then right click it. It will be copied to your clipboard and then you could paste it normally here.)

    This will help the admins in figureing out if its a DNS issue or not.
     
  10. Corey

    Corey I Break Things Staff Member

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    I'll talk to the datacenter and see if they have any ideas... no clue what is going on for you guys =\ DNS seems to be running smoothly on the server...
     
  11. dbforum

    dbforum New Member

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    Thanks.
    I'm afraid my XP is in dutch. translation of the first line: ping request: cannot find host x10hosting.com. Check name and try again.
    The ping of 70.85.87.52 speaks for itself I think.

    C:\Documents and Settings\Maarten Storm>ping dbforum.x10hosting.com
    Ping-aanvraag kan host dbforum.x10hosting.com niet vinden. Controleer de naam en
    probeer het
    opnieuw.

    C:\Documents and Settings\Maarten Storm>ping 70.85.87.52

    Pingen naar 70.85.87.52 met 32 byte gegevens:

    Antwoord van 70.85.87.52: bytes=32 tijd=199 ms TTL=51
    Antwoord van 70.85.87.52: bytes=32 tijd=208 ms TTL=51
    Antwoord van 70.85.87.52: bytes=32 tijd=262 ms TTL=51
    Antwoord van 70.85.87.52: bytes=32 tijd=179 ms TTL=51

    Ping-statistieken voor 70.85.87.52:
    Pakketten: verzonden = 4, ontvangen = 4, verloren = 0
    (0% verlies).De gemiddelde tijd voor het uitvoeren van één bewerking in mill
    iseconden:
    Minimum = 179ms, Maximum = 262ms, Gemiddelde = 212ms
     
  12. Maurice

    Maurice New Member

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    Really, it was loading slow, but it's all good now, and yes your site works for me quite fast!
    That's my translation ;).
     
  13. dbforum

    dbforum New Member

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    And now I can load it again :confused:

    Made a new ping of the sites name, now it is:


    C:\Documents and Settings\Maarten Storm>ping dbforum.x10hosting.com

    Pingen naar dbforum.x10hosting.com [70.85.87.52] met 32 byte gegevens:

    Antwoord van 70.85.87.52: bytes=32 tijd=181 ms TTL=51
    Antwoord van 70.85.87.52: bytes=32 tijd=209 ms TTL=51
    Antwoord van 70.85.87.52: bytes=32 tijd=178 ms TTL=51
    Antwoord van 70.85.87.52: bytes=32 tijd=188 ms TTL=51

    Ping-statistieken voor 70.85.87.52:
    Pakketten: verzonden = 4, ontvangen = 4, verloren = 0
    (0% verlies).De gemiddelde tijd voor het uitvoeren van één bewerking in mill
    iseconden:
    Minimum = 178ms, Maximum = 209ms, Gemiddelde = 189ms

    Strange.....
    I still don't know why it disappears now and then, but for now I can go on working at my site :)
     
  14. neonerz

    neonerz New Member

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    It seems your ping reply's are so slow its timing out before it could resolve the address. Now that it is working trying doing a trace route. In the command prompt type
    Code:
    tracert dbforum.x10hosting.com
     
    Last edited: Mar 3, 2005
  15. dbforum

    dbforum New Member

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    At the moment I cannot acces my site, but I can acces 70.85.87.52 and the forums. I did tracert on these. If I can get on my site I post the trace route for that as well.

    Code:
    C:\Documents and Settings\Maarten Storm>tracert 70.85.87.52
    
    Bezig met het traceren van de route naar 52.70-85-87.reverse.theplanet.com [70.8
    5.87.52]
    via maximaal 30 hops:
    
      1    26 ms    18 ms    15 ms  10.118.2.1
      2    26 ms    14 ms    17 ms  10.5.29.2
      3    20 ms     9 ms    21 ms  53500045.cable.casema.nl [83.80.0.69]
      4    49 ms    22 ms    37 ms  53500011.cable.casema.nl [83.80.0.17]
      5    14 ms    11 ms    24 ms  53500016.cable.casema.nl [83.80.0.22]
      6    17 ms    21 ms    29 ms  212.72.44.17
      7    30 ms    16 ms    35 ms  ae-0-55.mp1.Amsterdam1.Level3.net [213.244.165.9
    7]
      8    37 ms    28 ms    20 ms  ae-1-0.bbr1.London2.Level3.net [212.187.128.46]
    
      9   133 ms    89 ms   110 ms  as-0-0.bbr2.Washington1.Level3.net [4.68.128.102
    ]
     10   124 ms   122 ms   137 ms  ae-0-0.bbr1.Dallas1.Level3.net [64.159.1.109]
     11   142 ms   144 ms   125 ms  ge-1-1-55.car3.Dallas1.Level3.net [4.68.122.134]
    
     12   130 ms   163 ms   136 ms  4.78.220.10
     13   130 ms   126 ms   136 ms  dist-vlan32.dsr3-2.dllstx3.theplanet.com [70.85.
    127.62]
     14   145 ms   150 ms   175 ms  dist-vlan21.dsr1-1.dllstx2.theplanet.com [70.85.
    127.67]
     15   151 ms   161 ms   132 ms  po-1.car11-1.dllstx2.theplanet.com [12.96.160.4]
    
     16   130 ms   126 ms   130 ms  52.70-85-87.reverse.theplanet.com [70.85.87.52]
    
    
    De trace is voltooid.
     
    And for the forum:

    Code:
    Bezig met het traceren van de route naar x10hosting.com [69.93.194.58]
    via maximaal 30 hops:
    
      1    11 ms     7 ms     7 ms  10.118.2.1
      2    25 ms    25 ms    28 ms  10.5.29.2
      3    20 ms    14 ms    69 ms  53500045.cable.casema.nl [83.80.0.69]
      4    30 ms    34 ms    19 ms  53500025.cable.casema.nl [83.80.0.37]
      5    16 ms    26 ms    24 ms  53500016.cable.casema.nl [83.80.0.22]
      6    23 ms    14 ms    23 ms  212.72.44.17
      7    25 ms    21 ms    29 ms  ae-0-53.mp1.Amsterdam1.Level3.net [213.244.165.6
    5]
      8    42 ms    18 ms    46 ms  ae-1-0.bbr1.London2.Level3.net [212.187.128.46]
    
      9   116 ms   109 ms   142 ms  as-0-0.bbr2.Washington1.Level3.net [4.68.128.102
    ]
     10   156 ms   148 ms   123 ms  ae-0-0.bbr1.Dallas1.Level3.net [64.159.1.109]
     11   126 ms   129 ms   127 ms  ge-1-2-56.car3.Dallas1.Level3.net [4.68.122.166]
    
     12   134 ms   138 ms   154 ms  4.78.220.10
     13   124 ms   132 ms   123 ms  dist-vlan31.dsr3-2.dllstx3.theplanet.com [70.85.
    127.30]
     14   132 ms     *      139 ms  dist-vlan22.dsr1-2.dllstx2.theplanet.com [70.85.
    127.76]
     15   147 ms   130 ms   134 ms  car2-8-v2.dllstx2.theplanet.com [12.96.160.56]
     16   128 ms   142 ms   148 ms  58.69-93-194.reverse.theplanet.com [69.93.194.58
    ]
    
    De trace is voltooid.
    
    Hope this can give you some information?

    Thanks, Maarten
     
  16. xStylezx

    xStylezx New Member

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    I also have experienced this slowness from time to time.It never lasts long for me and once in a while the page fails to load totally.I get no messages or any page at all when it fails.Just says "Done" but im still on the same page and its obvious it failed to follow the clicked link.Doesnt last long enough to be a real problem for me,but i thought id mention it since others have experienced it as well.I will post more info later on if it happens again

    Oh yeah,ive noticed that when it gets slow like that the "Server Load" area under the "Server/Service Status" in cpanel reads in the red and around 3.5 or 4.5 load
     
  17. Corey

    Corey I Break Things Staff Member

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    I can move anyone who is having problems back to the other server.. I'm not sure why it's doing this; Moving solved this problem for someone else though. If you want to move please PM me. Server load 3.5/4.5 shouldn't cause that to happen... especially with dual CPUs.
    -Corey
     
  18. xStylezx

    xStylezx New Member

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    Yeah,i wouldnt think it should cause that.But it just made me curious as it was in the red instead of green.Its not happening enough for me to want to move to the other server yet though. :teeth_smi

    Right now im experiencing the slowness.The load is 4.48 and in the red.Was fine a few moments ago when the load was less than .9
     
  19. Corey

    Corey I Break Things Staff Member

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    It flucuates a lot, it's just a setting in cPanel when it turns red :), An optimal number is around 1-2 load. With the number though you're supposed to divide it by X amount of CPUs. We have 4 logical CPUs so if you divide it by 4 it's still in the safe zone. Once it starts getting up around 20 (With 4 CPUs) it's time to get a new server :)

    -Corey
     
  20. xStylezx

    xStylezx New Member

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    Oh ok,i didnt know that.Im learning almost daily,almost :teeth_smi
     
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