can't acess files in ftp client

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lifeordeath

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every time i try to upload the files i get an error stoping me from accessing my files

Code:
Status:    Resolving address of ftp.**************
Status:    Connecting to 66.96.263.91:21...
Status:    Connection established, waiting for welcome message...
Response:    220---------- Welcome to Pure-FTPd [TLS] ----------
Response:    220-You are user number 152 of 500 allowed.
Response:    220-Local time is now 18:35. Server port: 21.
Response:    220-This is a private system - No anonymous login
Response:    220 You will be disconnected after 3 minutes of inactivity.
Command:    USER lifeorde@************
Response:    331 User lifeorde@****** OK. Password required
Command:    PASS ********
Response:    530 Login authentication failed
Error:    Critical error
Error:    Could not connect to server
 

Anna

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try using your cPanel user name and password, without the @.... part
 
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Anna

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Seeing that you recently lifted a suspension it might have failed to unlock completely for you, which in that case now should be sorted as I applied a forced run on the unsuspension script.

can you login to cPanel? Should be available through http://starka.x10hosting.com:2082 or htt://yourdomain.com:2082

If you can not login to cPanel on either of the addresses, there's probably a password related issue. You can reset the password through account panel (http://x10hosting.com/panel.php - use forum login details).

I found the problem, the domain you are having as host doesn't resolve correctly.

Status: Resolving address of ftp.**************
Status: Connecting to 66.96.263.91:21...
That IP is not the one of your server.

Try using starka.x10hosting.com as host.
 
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lifeordeath

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The suspension was for not being active cause I lost my computer due to power failure and I can still log in

thanks for you help

THANK YOU :) Do you know when it will be back to normal?
 
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Anna

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I've made a small update to my earlier post, don't know if you got to see that before replying.
 

lifeordeath

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yes I saw thanks so much I was able to get into it


YOU ARE THE BEST;):biggrin:



one more thing for you I need help setting up my config file for vbulletin
 
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