I can not login to my account.

Discussion in 'Free Hosting' started by chriskol, Aug 20, 2021.

  1. chriskol

    chriskol New Member

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    Hi, I get the following error message when trying to login. I emailed the link provided, but have never received a response.

    "There is a problem with your request
    We've found that you're connecting with a network proxy, VPN, or Tor, and we're unable to complete your request because of this. Please disable any such service, sign out and back in."

    I have tried using a different computer and browser, to no avail. What should I do? Thanks!
    -Chris
     
  2. spacresx

    spacresx Community Advocate Community Support

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    normally x10 requires that you do not hide your IP address.
    using a vpn service or proxy setting does that.
    which is not allowed when signing in to your account.

    all i can suggest is disable any such service then try again.
    also your browser may have addon's that will do this to.
    i suggest disabling them before trying to sign in.
     
  3. chriskol

    chriskol New Member

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    Hi,
    I just have a regular desktop computer and also a laptop. I do not have any special devices or software to hide my IP address.
    The only browser extension I have is called "Grammarly" and all it does is help correct my awful spelling. However, I also tried using other browsers (Edge and Explorer) that have no extensions, and it had the same issue.
    I believe this to be an issue with my account, or at the very least, my ISP. Any other suggestions? I am out of ideas over here :)
     
  4. spacresx

    spacresx Community Advocate Community Support

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    that message is usually shown when your IP is behind
    something such as a proxy, private or anonymous source.
    or if it keeps changing from the original ip used to log in.

    A staff member would need to check your account,
    but that could take some time before staff reads your post.
     
  5. garrettroyce

    garrettroyce Community Support Community Support

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    Please try now and see if it works
     

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