I can not login to my account.

chriskol

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Hi, I get the following error message when trying to login. I emailed the link provided, but have never received a response.

"There is a problem with your request
We've found that you're connecting with a network proxy, VPN, or Tor, and we're unable to complete your request because of this. Please disable any such service, sign out and back in."

I have tried using a different computer and browser, to no avail. What should I do? Thanks!
-Chris
 

spacresx

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normally x10 requires that you do not hide your IP address.
using a vpn service or proxy setting does that.
which is not allowed when signing in to your account.

all i can suggest is disable any such service then try again.
also your browser may have addon's that will do this to.
i suggest disabling them before trying to sign in.
 

chriskol

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Hi,
I just have a regular desktop computer and also a laptop. I do not have any special devices or software to hide my IP address.
The only browser extension I have is called "Grammarly" and all it does is help correct my awful spelling. However, I also tried using other browsers (Edge and Explorer) that have no extensions, and it had the same issue.
I believe this to be an issue with my account, or at the very least, my ISP. Any other suggestions? I am out of ideas over here :)
 

spacresx

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that message is usually shown when your IP is behind
something such as a proxy, private or anonymous source.
or if it keeps changing from the original ip used to log in.

A staff member would need to check your account,
but that could take some time before staff reads your post.
 
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