I can't login. I have reset my password several times and I still get errors

Discussion in 'Free Hosting' started by myersx10, Sep 14, 2021.

  1. myersx10

    myersx10 New Member

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    The error is always the same: Error code EB9F24A93FC8AE306. Please go to the support forum for assistance.

    How do I get logged in? This has only happened recently since I was required to reset my password.

    Thanks,
    Jim
     
  2. garrettroyce

    garrettroyce Community Support Community Support

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    It looks like you may have tried to log in again, as the error code for your account was reset. Can you please try again and provide the new code?
     
  3. myersx10

    myersx10 New Member

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    Hi. Thanks. I tried logging in again and got "Credentials don't match", so I reset my password again. Now I'm back to the to getting an error code when I try to login: "Error code E3BF26CCD92F9A9ED. Please go to the support forum for assistance." A different error, but I still can't get logged in.
     
  4. garrettroyce

    garrettroyce Community Support Community Support

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    It looks like the IP address you were on when you got that error code is owned by a commercial server host or a VPN and would not be allowed to log in to our system. Can you please disable your VPN and try again?
     
  5. myersx10

    myersx10 New Member

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    I am not using a VPN. If I type in "my ip", I get 24.113.131.36. I just tried logging in again and I get the error code: "Error code E3242546F6B92DFB3. Please go to the support forum for assistance." from Chrome browser. From MS Edge browser, I get "Error code E6359215DFF08E61F. Please go to the support forum for assistance." Please help. This is frustrating that there is not more information in the error message. Please note that if I type the password incorrectly, I get a "credentials do not match" error (which makes sense).
     
  6. garrettroyce

    garrettroyce Community Support Community Support

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    The IP address that you provided is indeed a residential IP address. I do not know why this was being shown as a commercial server. I have allowed this ASN access to the server; can you please try again?
     
  7. myersx10

    myersx10 New Member

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    Hi. Thanks. I was able to login today. Whatever you did last time must have worked. Jim
     

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