I have two domains hosted on my account. For several days a notice appeared which said "Account Suspended." While I can access them today, the sites are completely gone. C-Panel shows that I am using 1.3 GB of disk space, but the directories are empty.
Missing Websites
- Thread starter rdouglas
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rdouglas
I was able to get to my cpanel finally and founf that everything had been moved into a single /check directory. I moved everything back out to the parent directory. I still can't access the sites.
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I still don't see anything under the cPanel username 'rdouglas'
Can you post the website(s) that you are having problems with?
Can you post the website(s) that you are having problems with?
misterdouglas.com and educatingchange.com
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I still don't see your account in the backend.
Can you still login to cPanel?
Can you still login to cPanel?
It is a paid hosting account. IDK if that makes a difference.
I was finally able to login to cPanel, yes. That's when I found that all files had been moved from the home dir to a subdirectory called /check. I moved everything from /check back into the home dir but still am not able to gain access.
---------- Post added at 09:13 PM ---------- Previous post was at 09:04 PM ----------
I got misterdouglas.com back. The permissions had been changed. The index.php had permissions of 000 and the other site was set to deny read access.
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If you are a paid hosting user, you should have access to the client area ( http://clients.x10hosting.com/ ) where you can submit your own support ticket.
I don't think the backend system I have has access to loads paid accounts
I don't think the backend system I have has access to loads paid accounts
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