Missing Websites

Discussion in 'Free Hosting' started by rdouglas, Jun 24, 2010.

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  1. rdouglas

    rdouglas New Member

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    I have two domains hosted on my account. For several days a notice appeared which said "Account Suspended." While I can access them today, the sites are completely gone. C-Panel shows that I am using 1.3 GB of disk space, but the directories are empty.
     
  2. Zubair

    Zubair Community Leader Community Support

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    your forum account is not linked with any hosting account, what is your cPanel username?
     
  3. rdouglas

    rdouglas New Member

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    rdouglas

    I was able to get to my cpanel finally and founf that everything had been moved into a single /check directory. I moved everything back out to the parent directory. I still can't access the sites.
     
  4. DeadBattery

    DeadBattery Community Support Team Community Support

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    I still don't see anything under the cPanel username 'rdouglas'
    Can you post the website(s) that you are having problems with?
     
  5. rdouglas

    rdouglas New Member

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    misterdouglas.com and educatingchange.com
     
  6. DeadBattery

    DeadBattery Community Support Team Community Support

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    I still don't see your account in the backend.
    Can you still login to cPanel?
     
  7. rdouglas

    rdouglas New Member

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    It is a paid hosting account. IDK if that makes a difference.

    I was finally able to login to cPanel, yes. That's when I found that all files had been moved from the home dir to a subdirectory called /check. I moved everything from /check back into the home dir but still am not able to gain access.

    ---------- Post added at 09:13 PM ---------- Previous post was at 09:04 PM ----------

    I got misterdouglas.com back. The permissions had been changed. The index.php had permissions of 000 and the other site was set to deny read access.
     
    Last edited: Jun 24, 2010
  8. DeadBattery

    DeadBattery Community Support Team Community Support

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    If you are a paid hosting user, you should have access to the client area ( http://clients.x10hosting.com/ ) where you can submit your own support ticket.
    I don't think the backend system I have has access to loads paid accounts
     
    Last edited: Jun 24, 2010
  9. carl6969

    carl6969 Community Support Team Community Support

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    Does not load paid accounts :wink:

    Carl
    01100011 01100001 01110010 01101100
     
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