Unable to access my site or log in

Discussion in 'Free Hosting' started by apple2, Jul 17, 2021.

  1. apple2

    apple2 New Member

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    Oddly enough, I can see my site if I use Tor, but I can't log in. More than a day now.
     
  2. apple2

    apple2 New Member

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    I think you must be blocking my IP address - there is no other good explanation. Please help.
     
  3. garrettroyce

    garrettroyce Community Support Community Support

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    I don't see the IP address you used when making this post listed in the firewall. Unless you are doing something that would change that (like posting from a cell phone), you should not be blocked at this time.
     
  4. apple2

    apple2 New Member

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    It is intermittent. Worked fine for the last hour, and now I can no longer log in. Most of the time I can't log in.

    I am using Opera browser. It looks like you don't support Firefox.

    This is becoming quite tedious. I know it's a free tier, but with this kind of reliability you are not winning any customers.
     
  5. Anna

    Anna I am just me Staff Member

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    The problem, at least this time, stems from a failed login on roundcube through DirectAdmin:
    "Failed DirectAdmin Roundcube login from 71.193.***.***"

    It is likely that has been the case for the previous times too, since it is a temporary block it would be lifted given time and thus restoring access again.

    I have removed the block, but please ensure that you are using the correct user/pass combination for roundcube login to prevent it from happening again.
     

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