I can't access cPanel

[anna_sudoy]

I can’t access x15.x10hosting.com:2083 from my ISP connection (times out), but it works on mobile data.

 

[mrburnsx]

The correct port is 2222

 

[anna_sudoy]

The correct port is 2222

yes, sorry. this one - https://x15.x10hosting.com:2222/CMD_LOGIN

 

[Eric S]

Can you kindly sign into your dashboard using the network that is having issues or reply back to this post using that network as I can not see any indication of an IP block on our end using the previous IP's we have on file.

 

[anna_sudoy]

Can you kindly sign into your dashboard using the network that is having issues or reply back to this post using that network as I can not see any indication of an IP block on our end using the previous IP's we have on file.

hi Eric! I'm using the blocked IP in this reply.

 

[mrburnsx]

Please log into the account panel https://x10hosting.com/panel on that network.

 

[anna_sudoy]

Please log into the account panel https://x10hosting.com/panel on that network.

I can log in but I can't go to the cPanel

 

[Eric S]

We have unblocked the IP if you can re-attempt.

 

[anna_sudoy]

We have unblocked the IP if you can re-attempt.

thanks, Eric! I can access it now. may I know why was I blocked?