I can't send mail to any Gmail address

[mrlister]

Whenever I try to send mail to a gmail.com address, it does not arrive.
This happens when I use the RoundCube webmail page and also when I use the SeaMonkey mail app through SMTP.
Sending mail to other domains works as expected.
Does anybody know what could go wrong? Is there something I can check? Do I need to change some security settings?

I did look if the mails ended up in the Spam folder or anywhere else, but they can't be found anywhere in the GMail folders. And I never get any feedback such as an error message in my inbox detailing what goes wrong.

 

[ctyrd]

Whether I try to send mail to a gmail.com address, it does not arrive.
This happens when I use the RoundCube webmail page and also when I use the SeaMonkey mail app through SMTP.
Sending mail to other domains works as expected.
Does anybody know what could go wrong? Is there something I can check? Do I need to change some security settings?

I did look if the mails ended up in the Spam folder or anywhere else, but they can't be found anywhere in the GMail folders. And I never get any feedback such as an error message in my inbox detailing what goes wrong.

You may need a DMARC txt record. Gmail and yahoo are getting strict about it. It could also be DKIM needs to be enabled. take a look at mxtoolbox, they can tell you what is going on. If you would like some help, I would need the domain.

 

[mrlister]

You may need a DMARC txt record. Gmail and yahoo are getting strict about it. It could also be DKIM needs to be enabled. take a look at mxtoolbox, they can tell you what is going on. If you would like some help, I would need the domain.

Thanks for your help. There is a page in my control panel that says MX Records, but when I go there, I get a warning: "DNS Control Disabled", with a tooltip that says "DNS Control is disabled for this User. You can edit the zone because your master account has DNS Control." which I find confusing.
And I can't seem to add specific DNS records such as the needed TXT one, there is only the choice "MX Template" with options I'm not sure what they do and which I hesitate to touch. See screenshot.



So, not certain what I can try now.

 

[ctyrd]

Thanks for your help. There is a page in my control panel that says MX Records, but when I go there, I get a warning: "DNS Control Disabled", with a tooltip that says "DNS Control is disabled for this User. You can edit the zone because your master account has DNS Control." which I find confusing.
And I can't seem to add specific DNS records such as the needed TXT one, there is only the choice "MX Template" with options I'm not sure what they do and which I hesitate to touch.

Please wait for support team, notifying them via discord.

 

[ctyrd]

"DNS Control Disabled"

DNS manager has been enabled.

 

[gisxkddf]

I tried it, but that doesn't work either. Mail doesn't work

 

[ctyrd]

I tried it, but that doesn't work either. Mail doesn't work

What did you try? There is an issue with x13, admins are a where. You will just have to wait!

 

[gisxkddf]

To send a letter. Everything worked a week ago, now it doesn't.

Message not delivered​

Failed to deliver message to recipient zxcpch@articl.x10.mx

 

[ctyrd]

To send a letter. Everything worked a week ago, now it doesn't.

Message not delivered​

Failed to deliver message to recipient zxcpch@articl.x10.mx

There is an issue with x13, admins are a where. You will just have to wait!

 

[gisxkddf]

x10 does not work