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Is it possible to enable shell_exec() for my account? I'm not quite sure what it is, but I'm getting an error telling me that it's disabled and that the script needs it to run, and that the PHP version I'm using is out of date. Can anyone help?

At the moment my site is in development, however I am planning to move to a paid package later. If I do this, can you transfer everything for me when I upgrade or do I need to do this myself? If you do offer this, how long would this normally take on average? Thanks!