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  1. Anna

    An error has been detected and your request could not be processed

    The account was created just a few days prior to the country block being put in place, this normally means we make an exception to the country block. However, currently the account is being suspended for a ToS violation (filehosting) as all files you have put in the account is placed in the...
  2. Anna

    An error has been detected

    Did you follow the link in the message and post a request where you were asked to? That would be the only way to get it reviewed. @spacresx you would not see anything about two accounts on a look up, it would rather be that the system has detected that two, or more, account logins originate...
  3. Anna

    Issues with email client login. Blocked?

    The main difference between IMAP and POP3 would be the port you are using. Also if you use your own domain you may need to either use unencrypted, install a SSL on that domain or use the servers hostname. For me, in thunderbird I have: Server: mydomain.x10host.com (I have ssl installed on that...
  4. Anna

    Can't login.

    It is recommended that you always login through: https://x10hosting.com/panel This being said, by the looks you have probably not logged in for nearly a year, there was actually a problem with your dashboard account. I have corrected this, but you will need to do a proper password reset at...
  5. Anna

    Request disk space increase

    I have increased your available diskspace.
  6. Anna

    New error code pages and multi IP and account blocks.

    This thread is NOT where you need to post for support of any kind. All support requests needs to be made in the free hosting forum as their own thread: https://community.x10hosting.com/forums/free-hosting.9/ (multi account blocks have a separate thread in that forum where you need to post your...
  7. Anna

    I have read that x10 hosting does back ups

    We do daily backups, but they are for restoring the entire server in case of a server crash and things like that and not meant for restoring specific files/accounts only.
  8. Anna

    Account Terminated due to Inactivity

    I can see that you have a currently active account associated with the forum account you are posting from and as per ToS you are only allowed to have one free hosting account. This means that any other accounts of yours can not be reinstated as that would be a breach of ToS.
  9. Anna

    Disk Quota Exceeded

    I have increased the available diskspace on your account.
  10. Anna

    erro E89ECE42FA32933B4.

    You were temporarily blocked for too many failed logins. Make sure you use the correct credentials, if you are unsure of your password please use the password reset option.
  11. Anna

    x13 Server

    Works fine from my end at this time. Do you still have a problem with this from your end?
  12. Anna

    Password reset, no email received

    You will need to create a new account, you have not attempted to login a any time since January 2021, there's no account to get a password reset for at this time. There is a requirement to login at least once every 30 days to keep the account active.
  13. Anna

    Not being able to log in to my account.

    You were temp blocked for too many failed logins. Make sure you use the correct credentials, if you are unsure I suggest you use the option to reset your password.
  14. Anna

    Error code E88AD7C5817E3F1D8. Please check out our community forum or our discord server for further information

    That would not be a valid domain name. The error code says you were temp blocked for attempting a bad domain name. I can also see you have an active service setup by now, so that would mean the temp block has been lifted.
  15. Anna

    Disk Space Upgrade Request

    I have increased your available diskspace.
  16. Anna

    Can't see menu on Wordpress site

    For this you would need to seek support at the wordpress support forums, we can not provide support for third party scripts.
  17. Anna

    Unreceived Password Reset Email

    You would need to sign up for a new account by the looks, there's no hosting account on the server matching what the old user management system have for your forum account (it is in a read only state for cases like this). The account was likely removed due to your lack of login between december...
  18. Anna

    error login

    We'd need the most recent error code, they all correspond to a specific answer. Most common however is the country you being in having been added to blocked countries, or use of a VPN/Proxy at login.
  19. Anna

    Wordpress Error

    Third party scripts are not covered by our support, but to disable the last two installed plugins you would need to rename the folders for them under /wp-content/plugins if I recall right. However, it asking you to install sounds like something else is going on, likely that wp-config.php is...
  20. Anna

    Disk allowance upgrade

    Michaelw1 failed to mention the other requirements for diskspace upgrade: A working site (or at least one that has been started on, which ToS also requires that you have within 7 days of signup), and using at least 75 % of the previously allotted space. You do not meet all of these requirements
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