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You quite obviously do not, based on the error message I'm seeing after going to your site. As stated previously, you will need to contact Vision Helpdesk's support in order to download a version that is compatible with our webservers; this means that they will either need to provide files...

I've installed the Zend Guard Loader on level, however it appears that the version of Vision Helpdesk you downloaded was encoded for an earlier version of PHP (PHP 5.2 by the looks of it). You will need to contact Vision Helpdesk's support and see if they offer a download of it either encoded...

Hello, I believe I have fixed the issue in the backend regarding your main domain. Can you please try re-adding your addon domain and let me know if it works?

I've removed you from the email blacklist, so you should be able to send emails again now (you were automatically added to the blacklist likely because of that programming error you mentioned). Just try to make sure it doesn't happen again :)

Currently, we are only offering Illuminated as a 5-year term for $60. I am unaware of any plans to add additional terms to Illuminated.

What was the domain you were attempting to add?

We restrict your ability to connect to external SMTP servers (such as gmail) from your Free Hosting account; all emails sent from your account must either make use of PHP's mail() function or be sent using SMTP to localhost on port 25 to make use of our internal mail server. We do this so that...

Note: The following post is my personal opinion on the matter. Nothing contained within represents any sort of official answer from x10Hosting about this topic. I could possibly see forum badges, I can't see any sort of extra perks beyond that. The current system is you get additional perks the...

Sorry, but no -- we are very limited in how we can hook into cPanel (and even more limited hooking into other means of logging in such as FTP). It would not be worth the development effort to move the inactivity code over there if it were even possible to do that when we have a working system...

The ONLY login that counts is if you log in through the https://x10hosting.com/sso/login page -- other logins such as FTP, forum, or direct cPanel logins will not count (yes it is possible to log into your cPanel without going through that page, however if you were to do that, it would not count...

I recommend asking at http://community.mybb.com/ (or seeing if the question has already been asked & answered at the MyBB site)

Moved to Free Hosting, keep support topics out of Feedback and Suggestions. To reset hosting account password: 1. Log into https://x10hosting.com/sso/login 2. Click on Account Settings at the top 3. Click Update Password link, and type in new password To reset forum password: 1. Hover over...

Couple things: 1. A lot of your files are size 0, which means they have nothing in them. 2. A .zip is a compressed archive of a bunch of files, unless you unzip it you will not be able to do anything with it. If your .zip contains the entire website, I recommend deleting everything in...

The only emails I'm seeing as originating from your account are the three you manually sent; I'm not seeing any registration emails from forums. You should check your forum email settings and ensure that they are correct, and do some test registrations yourself to ensure that it is sending emails.

Yes to all three. The restrictions we have on site content and operations are outlined below: For every service: http://x10hosting.com/aup For free hosting (including prime and illuminated): http://x10hosting.com/terms For x10premium: http://x10premium.com/terms For x10vps: http://x10vps.com/terms

You should be able to send now if you were on the level server.

For free forum scripts, I prefer MyBB; I have found it tons easier to use, set up, style, etc. compared to phpBB and SMF. I used to run phpBB a lot, but back when I stopped it was stupidly hard to install mods and keep everything updated (since mods were exactly that -- modifications, which...

It appears the illuminated upgrade went through on your account despite that error, as you're showing up as illuminated in our backend systems. Please open a support ticket if you encounter any issues, like your files not transferring over and such.

In this case, staff have a ribbon around their avatar too, so that's an easy way to tell staff vs not staff. I know the prime banner is supposed to be more vivid so it stands out, but perhaps someone else can clarify more on color choice here.

Moved to Graphics & Webdesign.