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Hi Timotao, this problem should be fixed now. It was a configuration issue on our end. Please update us if you see any further troubles like this.

Hi guys, we are aware and we're working to resolve this as soon as possible.

Sorry that we missed your reply from over a month ago. It looks like it was on a stickied information post instead of in the general forum. Are you still experiencing this problem? The SetEnvIfNoCase and SetEnvIf directives are both available in .htaccess, and I've just double-checked to make...

Hello, yes - we were impacted by CVE-2015-7547 (the glibc buffer overflow). All of our systems were immediately patched and restarted when the corrected packages were released.

Can anyone having this problem let me know if you're on a school, work, or home network? I'm not able to find anything at all in our logs pointing to this problem, I've verified again that all servers have valid SSL certificates available for cPanel, and that none of your IP addresses or...

I just made a change to your server that should hopefully resolve this. Can you let me know if it happens again? If it does please note the XID for me, that is useful to track down the error in logs.

Do you receive the HTTP 503 error regularly (when it is happening) or does it seem to occur pretty randomly? I've just started a debug log for your website to help track this down. Can you update me the next time you see a 503 error and let me know the specific XID value that you get from it?

I haven't been able to locate the exact cause of this problem yet, but I've just made some changes to the servers that may have resolved. The changes will also help us gather logs to see why it's happening if it does continue. Can you try to access cPanel again and let me know whether it fails...

The temporary block has been removed.

I've made a change to ModSecurity on your account. Can you try again and update us if the problem persists?

We're experiencing a higher than normal queue time this evening. Your signup should complete processing within the next 20 minutes or so. That page will update immediately when it is finished, so you can check it as often as you'd like, and you'll also be sent an email.

Hi Jcpruett98, I've sent you a private message. Please check there and reply to that if you have any questions.

Hi, can you please private message me the email address of your account?

Hi, the problem is that mod_security is failing the request due to the output of phpinfo(). Please try to stop the direct output of phpinfo() to the browser and confirm whether that resolves the problem on your end. It looks like our mod_security rules are considering part of the phpinfo...

This afternoon we rolled out an update across all of our free web hosting servers. The update made some changes to the directives that we allow accounts to specify in .htaccess files. The change today doesn't impact the vast majority of accounts - they will continue to operate as they always...

Hi, what specific page are you getting this error on? Is it while confirming the address after receiving the email? We should be able to support email addresses with + characters no problem, but something perhaps is going wrong there.

Hi, what web browser are you using? Is there anything (such as an extension) that you have that may be blocking or unsetting a cookie for .x10hosting.com? After entering your email address do you receive a small popup that prompts you to enter your password? I also replied to your private...

Please clear your cookies and then refresh the page to try again. If the problem happens again after doing that let me know.

I'm unable to locate any transactions from your PayPal account. Please reply to the private message conversation I've sent you.

Hi, you're able to adjust some PHP configuration directives via cPanel's X3 theme. Please see this help center article: http://x10hosting.com/support/guides/php-configuration-tutorial It is not possible to adjust my.ini options - but you shouldn't be getting errors regarding the server having...