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Hello, can you please send me a private message with the address you're submitting on the order? I'm unable to reproduce the problem with the upgrade form. It should accept a PO box without any issue.

Hi Mystfell, can you please try again? This issue should be resolved. If you see otherwise please update us.

Hi, where is the connection being made to?

Hi Mashhood99, the issue was that your account exceeded the 1 GB initial disk quota. I've increased your disk quota and cPanel should now properly load.

Sorry I missed this - Your location in the UK shouldn't be causing this. We had limited the upgrades to the United States but this isn't a restriction at this time. That message was inaccurate and has been resolved.

Hi Beagle, I've taken a look over our system logs and I'm seeing that the address provided during the upgrade order is failing the verification check. Our system validates all portions of an address to match that on record with card banks. If there are significant discrepancies it won't let it...

Hi tao4allx, I see the reply to your appeal showing up fine on our website. Have you clicked on the VIEW APPEAL button?

Thank you for the message, kudo168. We've made some changes to our web servers to help rule out the cause of this problem. Can you please try to load the site again and let us know how it goes?

Hi Forumall, it looks like the issue has returned. We've made a few adjustments to the web servers. Can you please try to access the site again and let me know if you see any continued problems?

Hi Allan, I took a look at the emails that have been sent from your account. I'm seeing them getting stopped by the outbound scanning system due to being found to have a higher probability of being spam. Here is an example email the system is seeing: �Email From ��League�Division���Match...

Hi forumall, can you please access the following page and gather the output? http://x10hosting.com/cdn-cgi/trace Following this, please run a traceroute to x10Hosting.com via your command prompt/terminal and provide us the output. The command would most like be either `tracert...

Hi David, please test your mail script again and let us know the result. I believe that I've located the problem and that it is now corrected.

Just a quick FYI: The cause of this was that we had the command queue temporarily disabled for the server you're hosted on.

The problem with creating an FTP user has been resolved.

Hi Gcscfort, it looks like your WordPress ~/public_html/.htaccess file somehow went missing with the suspension. I've just restored this and I'm no longer seeing the HTTP 404 errors. Those errors were occurring due to the mod_rewrite rules in the .htaccess file not existing, since the links do...

Hi Gcscfort, please try again. We had some troubles with the system after an update last weekend. They should now all be straightened out.

The issue has been resolved.

Hi Abrham, I'm not seeing this issue on any of the servers at the current time. Can you please let me know what server you're hosted on or your account domain/username?

Hi Caftpx10, the OpenSSL library has been updated across all of our servers.

Hi Caftpx10, I found the mistake you mentioned and it has been corrected. Thank you for letting us know.