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The problem is that we don't allow VPN's or proxies to be used with our free hosting services at this time. Doing so can actually cause your account to be suspended, particularly if it is linked to a user who has performed illegal activities using said VPN/proxy when they were engaging in those...

It could be DNS propagation if it's under the same URL; DNS requests are generally cached by your computer, and sometimes by your ISP. If you ping the domain and get an IP starting with 198, it's still "looking" at the free account. As long as it's not cached by your ISP, you can manually...

Just to add, I did find the support ticket in question and updated the staff member who had originally done the reply; python used to be enabled but had since been disabled primarily to counter abuse, as python isn't often used in websites (and unfortunately was very heavily used for abusive...

I think enough has been said at this point, including the recent insult of the entirety of our memberbase. Closing topic. Edit: OP, if you need to file a dispute, you can do so after logging in.

Can you try this again and see if what I just did resolved it? I made modifications to two files present on the account (cPanel generated files, not ones that you would've been recommended to mess with or that would affect your site) and it looks to have "re-synced" and now says no email...

Unfortunately since when my initial reply was to this topic, our procedures have changed which prevents us from making changes to mod_security, primarily due to server abuse/security concerns; you would need to upgrade to Premium to have more control over mod_security.

The former; if your site is 1,000 1MB files, you're fine - it's only going to erase individual files over 10MB, not the contents of the entire account. The overall disk space limit still applies (in that new accounts are limited to 500MB total), but we don't erase entire sites if one file is...

Lyle hit it right on the head; we don't hate VPN's and proxies, but we do hate the absurd level of abuse we see originating from them. The majority of those users are also using them to try to get around the country restrictions we were forced to put in place due to excessively high levels of...

Unfortunately it was recently brought to my attention that we aren't able to update/change the mod_security logs on free hosting anymore; such changes are possible on premium, however unfortunately we won't be able to make the needed changes on free hosting.

It looks like a proxy or VPN was enabled during signup; this caused the account to be suspended immediately after you logged in from a blacklisted country, and also caused it to be linked to other users who had used that proxy/vpn. We are not able to unsuspend the account as a result.

With some help from senior staff we were able to identify the mod_security log error being hit; unfortunately the rule that is being hit is an anti-abuse rule that cannot be disabled on free hosting. The best advice I can provide is that premium would allow it to be disabled (but doing so...

If it was cached, it should expire shortly; we use a caching system which will basically make a copy of every file accessed so it can be served quicker, but the cache does have a time-limit to anything added to it. Same reason why updating a stylesheet takes a few minutes to update. I don't...

I'm seeing an email was sent into the support team; this will be addressed there for privacy.

The closest things I can see are that the logins are showing up as almost exactly 30 days apart; the system sends an inactivity warning a few days before that 30 expires however, so if you're consistently doing it 1 month apart it'll almost always send that email. The most recent suspension may...

Suspension disputes are meant to be filed through your account panel as they often involve private information you may not want publicized; please open a dispute from your account panel to resolve the suspension.

I checked with admins; they're aware and are investigating the cause and working to resolve it ASAP. Unfortunately as this wasn't something we planned on (not a maintenance outage) we don't have an ETA for the fix yet, but they are looking into it and will get it back up and running as quickly...

No, but if the PHP code is erroring out, it may technically be working but not completing execution of the script. I would recommend altering the file slightly to write to a file when accessed, and see if that file is being written to when trying to load it - if the file is not being written...

You should be able to host as many websites as you wish, however you are limited to using 1 Parked Domain (which serves the same content as your free subdomain), 2 Addon Domains (which serve content in subfolders you specify), and 2 Subdomains which would operate under...

HTTP itself operates on port 80; we don't utilize alternate ports as it would require all users to add it as part of their domain name when trying to load it (such as google.com:8080, which will attempt to connect via HTTP on port 8080). We also have made no recent changes to the network...

With the account hidden behind a password-logon, we aren't able to verify that a legitimate site exists and can't upgrade the disk space as a result. Looking at the files directly however indicates the account is being used primarily for picture galleries; it's worth noting that the disk space...