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I've contacted senior staff so we can look into this; we ran into some troubles with one of the backend systems which we resolved, but the actual suspensions still look to be "stuck," including manual unsuspension attempts. Given that it's early AM I don't have an ETA yet, but it's known at...

@telecomt: I replied in your other topic about this; closing this as it makes it tougher to track if an individual problem is solved unless they're in their own topics.

I've made some changes to the mod-security settings for your account; can you retry and see if it works now?

Sorry this got missed; I've made some changes to the mod_security settings for your account to try and resolve this. Can you test it, and in the event it doesn't work reply back as close to the time you tested as possible? This will help us narrow down the error in the logs so we can ensure...

You should be able to, but it's up to him if he would read/reply to it or not. Easiest way to find a post of his (to hit the PM button on) is to check News/Announcements.

I've checked into this and was able to confirm the account has been compromised; whether the result of an unknown/undisclosed Wordpress vulnerability, an issue with a theme/plugin, or if someone has gotten an admin password, malicious files were uploaded to the core WordPress files on the...

You're in the right spot for the suggestion; I can't guarantee that it'll be changed however. The original inactivity policy used to be 14 days, with 14 further while suspended before the account would terminate. It was extended to 30+21 some time ago (30 days until suspension, 21 days while...

And they're unfortunately beyond ours as well; we do send reminder emails but we have no control over what email providers do with the emails once sent. We also provide a 21 day period where the account is suspended, but not terminated - during this time the domain will display a "suspended"...

I believe the page displayed is a placeholder normally seen when hitting any domain that doesn't resolve; currently due to some past abuse issues we don't allow subdomains to be created under x10hosting.com, and only allow it on the other free domain extensions we offer.

I'm showing you've already been in contact with our support team via email and the appeals were denied as the software is against our Terms of Service; locking this as the suspension cannot be lifted.

petmalux: Your account was suspended due to an auto-blogging plugin installed to the service; this is not a bug, as we don't allow autoblogging scripts as is detailed in the Terms of Service. Locking topic to prevent additional threadjacking.

Unfortunately, I did recheck and confirmed we cannot restore the account as there is nothing to restore from. Caching unfortunately won't help in this case either as caches are not indefinite, and with the large number of websites operating on our services any cached files would have expired...

I checked into this a bit more; it does look like an email was originally sent in and denied by another staff member, but I'm showing the malware was removed while the system was in the middle of processing the suspension (which fits what was mentioned in the email, that you were erasing it as...

If you're logging into cPanel directly (which looks to be the case when viewing the cPanel access logs in particular), the system won't see it; it only tracks logins to x10hosting.com/sso/login. The system shows the last tracked login there was back on 9-5-17, which is still well over 30 days...

Unfortunately after checking into this further, I am seeing the account was suspended and eventually terminated; once terminated, we are unable to restore the account's contents as they are purged from the system in their entirety. If you have backups you're more than welcome to restore from...

We don't normally erase threads, especially if the sensitive info is removed. Regardless, I'll lock it to prevent "threadjacking" by anyone in the future. If you need anything else, let us know!

In your last post you confirmed the XenForo license you had was not licensed for the install on x10hosting, as it was assigned to another domain not hosted with us. This unfortunately means the license was illegal, as XenForo licenses are only valid for one domain. Per sections 5 and 7 of the...

Perfect; by the time this message posts, you should be on unmetered. Thanks for your patience while we verified this, and enjoy your weekend!

Port 22 (SSH) is not open for free hosting customers; the owner of the directory would be your cpanel username. As a note to this however: Your site currently indicates it would be used for security camera footage. This is not currently allowed per the above quoted section from our Terms of...

I resent the contact form; I was away unexpectedly and didn't see the reply earlier. I did have a link to the forum topic in the first one I sent; I removed it to see if that helps, and also shortened the message up significantly.