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Just to verify this is accurate, I sent in a request to confirm via the contact form on the GoDaddy hosted site; it has an @x10hosting.com email listed as a contact and a quick description for a confirmation. Please reply to that as soon as possible. Once confirmed that it's legitimate we'll...

That is indeed correct; in order to validate the install is correctly licensed we will need to see the validation token in its entirety. Said validation token will not cause security issues in that it will not allow a user to recover your license key itself, however as you've indicated yourself...

Well that was way easier to find than expected: [Fri, 25 Aug 2017 05:53:45 -0400] 599ff3a97ab6a M /home/vekou/public_html/_vti_txt/index.php Infected file found: Known exploit = [ Fingerprint Match] [PHP Injection Attack [P1261]] That's not the only hit I'm...

It's not something I've seen before and don't know where the logs are for the auto-delete stuff; I'll take a peek in 5 and see what I can find.

Also worth noting that very few of the staff here on the forums can actually access Premium; due to the server troubles over the weekend tickets were unfortunately slow to be resolved as the staff that have access to Premium were actively attempting to fix the problem. We would recommend...

To my knowledge, we only allow users to send mail via the built-in functions, not via SMTP due to the way blacklistings work - if your install is sending spam via SMTP, it traces to our IP address, which will cause problems. I can't confirm 100% that this is what's occuring in your case...

Unfortunately most of us on the free hosting forums do not have access to the premium side of things; those of us who do are likely already looking into why this is occurring. The best I can recommend is to hold tight on the support ticket you've probably already filed, and try not to bump it -...

I did try to go through the logs to identify the reason the files were cleared, but unfortunately I'm not seeing any major deletes or anything that would have explained it. I was able to see someone modifying FTP accounts on 7/28, but that was all. I will freely admit that for this type of...

Just to add, I was able to confirm that the account was terminated in late July after it had been suspended for the requisite 21 days for an inactivity suspension. When I checked the login history, the last login seen was on 6/2, which meant no login was seen in early July and the account...

I was also greeted with the same forum, along with the sections that were distributing warez. Please open a dispute via the account panel to provide an explanation into this, and why exactly usernames/passwords were being shared publicly on the forum as well.

You sure? [root@xo7 www]# ls -lah total 16K drwxr-x--- 3 CPANEL nobody 4.0K Aug 3 18:26 ./ drwx--x--x 15 CPANEL CPANEL 4.0K Aug 3 18:17 ../ drwxr-xr-x 2 CPANEL CPANEL 4.0K Aug 3 18:02 cgi-bin/ -rw-r--r-- 1 CPANEL CPANEL 1.4K Aug 18 2015 .htaccess I censored your username for...

I think we're far enough off topic now; the server is certainly not down which is evident. This also isn't the section to actually ask that question anyways.

We don't offer free VPS's, so you'd need to find a provider who does and ask them. Locking the topic since there's little more we can help with regarding free VPS's.

Just to add, there's no current plans to offer free VPS's at this time. Given the high abuse rates we see on free hosting, it'd be a bad idea to offer VPS's for free, where the potential for abuse is several orders of magnitude higher and harder to prevent since it's effectively a server, and...

WP itself is known to be a bit of a pig with resources, if I can be brutally honest. This gets amplified significantly depending on the plugin's in use, but even a stock install is known for this; you shouldn't be seeing any major effect from it unless you're getting hit with several hundreds...

Please open a dispute from the account panel and provide the XenForo license validation token from the XenForo member's area; we will apply the upgrade once we have verified the software installed is legitimately licensed for use (XenForo is highly unusual to see on a free hosting account given...

Unfortunately it appears the account was removed; spring.x10.mx returns an error about the domain not existing, and the login-log does show the prior cPanel username logged into no longer exists due to termination. Based on the login times which were 5-2, and then 7-4, it looks like the account...

*Ninja'd for what an inode is, but it took me like a year to type this up so my fault anyways* @theengli: As of my last run of the account it's using ~40,100 inodes which is high but relatively easy to diagnose, given that half of them include "home/theengli/moodledata/cache" as part of their...

You are free to continue sending in emails as you have been doing, but there is nothing that anyone else on these forums can do.

The staff member who answered your emails is one of our senior staff team; I actually defer to them if I'm having difficulties with a server or a particularly bad or unusual abuse report. There is unfortunately nothing more that can be done by anyone on this forum.