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Hi has anyone seen this and chosen to ignore my problem? Please give me at least some sort of an answer please. the login page still does not recognize my credentials and I don't know why. Thanks

Hi, I have noticed that I can no longer log on to my control panel (even though the account name and password are right) my post regarding this problem is here Lost my control panel. It appears that the illuminated server is down for me so now I cannot access the cpanel or ftp to my account...

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Dear sirs, I was upgraded to illuminated server as a compensation for losing all my data after a faulty Boru server update. However, my control page (account management panel) remains on the free-hosting website. I cannot access my cPanel from the account management panel (instead I have to use...

Hi Anna, Thank you so much for the reply. I totally understand how pissed your technical staff must be when a problem is hard to be resolved. My original main domain is cenci.co.cc and I have an addon domain (also a subdomain I think) with the name cenci.tk and I want to change cenci.tk to be...

Hi, thank you for your reply. A few weeks ago there was a failure in Boru server update and I lost all my files on the hosting server. As a compensation, the customer service team upgraded me to illuminated hosting server. However, I do not have access to my upgraded account through the control...

Hi, I was upgreade to Illuminated service a few weeks back due to the loss of my files during upgrade. I can access my cPanel but cannot change my site main domain because the landing page would suggest that I do not have a free hosting account (because it has been moved to another server)...

Hi Smith6612, Thanks a lot for your help. I have just sent a request of upgrade like you said but the post did not show up on the forum for some reason. I am wondering do I have to have my account deleted and reinstated like the other do before an upgrade is possible? Thanks again!

Dear Sir, This post is regard to the loss of all my data (from root directory) after the Boru server update. Ref: Anna's post (http://x10hosting.com/forums/news-announcements/165237-boru-account-issues-after-upgrades.html ) As suggested by one of your kind service helpers, can you upgrade me...

Hi, Thank you for the info. I have backed up the databases just now (not sure if I have done it correctly). I still do not have access to the ftp site so am not sure what to do from there. Also in Anna's post here...

Hi, I found all my data on the server erased after the server update. Can you help me get my data back please? thank you!

I have lost access to the ftp server after the Boru server update. I am not sure what should I do now

Hi, I am experiencing some problems with my site on Boru now. I am able to access the dashboard, but not visit my site, as it says:

Hi my account is suspended while I was uploading backup wordpress xml file. I am wondering how can I un-suspend it? And is it because I am uploading a file that exceeds the size limit? (less than 2MB).