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Please read http://x10hosting.com/forums/news-announcements/180593-server-moves.html for more information on this.

@svcadm: There will be performance issues and other errors (such as people seeing a "defaultwebsite.cgi" page) while everything is still being finalized -- moving accounts over to a different server is unfortunately not an easy task, and is also quite time-consuming. @Jessica.C: Prime is on the...

This is related to the server moves (see the Announcement I just recently posted). I'll make a post on the status website related to this in a couple of hours after I can acquire some more information as to the cause and what sort of ETA we have for resolving it.

As you may or may not have noticed, we are currently undergoing server moves for all of our Free Hosting users. The purpose of these moves is to increase service stability and solve numerous issues present with our existing setup for Free Hosting users. Illuminated and Premium hosting are...

We have literally hundreds of accounts to change the subdomains on, and we must initiate each change manually. We are indeed working on these changes, but it may take some time (and the server moves going on right now currently have this process on standby, see the latest Announcement for more...

If you checked the option when purchasing to transfer your files, then yes they will be automatically moved. If not, open a support ticket in the premium clients area and someone will initiate the transfer for you.

No, this is caused by your browser cache. You will need to clear your browser cache to see updated files.

What is your portal account username? The forum account you are posting from is not associated with your portal account so I cannot check this out.

Our internal statistics disprove your points. The countries we have blacklisted formed the vast majority of abuse due to lax internet laws regarding piracy, etc. which we cannot allow on our servers since anyone hosting with a US-based company with US-based servers must follow US laws. This...

That error means you need to submit your registration request again as it didn't work the first time.

Windows is case-insensitive. Linux is case-sensitive. The file type or underlying software does not make any sort of difference for this as it is baked into the Operating System itself.

Using @media rules to do detection based on screen size is much safer than trying to do detection based on user agent because you cannot guarantee that 1) a user agent is being spoofed, and 2) the underlying screen size for various desktop user agents (someone might have a small window, or have...

You should catch the return result of mysql_query and check that if it has errors. Then you can use mysql_error() to get the error string if it indeed had an error so you can see what is wrong with it. Otherwise, I'm expecting misson or essellar will come around soonish and give you the standard...

Hello, You can either use our nameservers at ns1.x10hosting.com and ns2.x10hosting.com or add an A record for your site to point to your server's IP (available in cPanel under the left sidebar as "Shared IP Address" -- you may have to click to expand stats in order to view it).

*Moved to Free Hosting - Support threads do NOT belong in Feedback and Suggestions*

Try using Google Analytics or Piwik (they both do the same thing, the latter being a free alternative to the former). There are probably other scripts too, but note that you MUST use a script which inserts a tag into your page in order to track, as we do not offer access logs for Free Hosting...

HRU is NOT a normal suspension -- you still have access to your cPanel and files, and your account itself is still unsuspended, only your website does not load. HRU is automatically taken off after a period of 1 hour (or 24 hours if you continue to hit it multiple times in a day). If you are...

See also http://x10hosting.com/forums/useful-information/166022-country-restrictions.html There is nothing more to discuss here, so closing this thread. EDIT: And for what it's worth, you did your part in contributing to the fact that your country is now blocked, since your original account...

We are currently looking into this and will update you when we have more information.

That account exists, you are simply not logging into the correct account. Log into the correct account on your account portal and then try again. If the issue persists, open a support ticket.