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Your user name is: joomlax1 not joomlax1@joomla.x10host.com Please PM me the IP address you're connecting from, you're most likely blocked by the firewall for failed attempts.

Try switching to the default theme to rule out a theme issue.

Thanks. Most issues with Wordpress are caused by plugins, can you disable zencache and any other plugins one at a time to see if this resolves the issue? After disabling the plugin wait up to 60 seconds to see if it worked, also try CTRL+F5 and\or CTRL+SHIFT+F5 to do a hard refresh so your...

I'm able to see the site so I'm assuming this is resolved, if not let us know.

Hi, When I clicked the link you provided it redirected me to a page that had something like 20 words in the title\URL. I'm assuming you're using mod_rewrite for this, a URL that long is going to cause some issues. So instead of the page being 20 words long separated by dashes you should see...

Okay, there is quite a bit of misinformation here. We've had the high resource usage disabling off for probably over a year if not longer, because we use CloudLinux we actually have a hard limit on what any one user can use in terms of resource usage, so a lot of people got away with using a...

The issue is with the name it's rewriting the URL too, it's way too long, it should be 4 or 5 words at most.

I've never personally used those backup plugins, are you able to manually start them? I'd like to watch one run for your site to see how much resources it's using... to trigger the HRU disable it would have to be utilizing a full CPU core for a while. If not, something is broken and we need to...

Where is this message appearing for you?

The issue is that the script you're using is a few years out of date, it declares "hex2bin" as an internal function which was fine for PHP 5.3 and below. In PHP 5.4 a hex2bin function was added as part of PHP (http://php.net/hex2bin). This was conflicting causing the page to not load. I...

We will be opening up the allowed countries in the next few weeks, including Italy. If you email me at the address in my signature with your IP address I can allow a temporary exception for your IP to sign up now.

Hi, I believe we only have a single yearly payment on file for you made in December of 2012... I tried searching your email in our Paypal account to confirm but Paypal isn't cooperating and times out after 10 minutes with an internal server error. If you have additional payments beyond that one...

Just to clarify some on this... we do require our users to put up a website. We're going to be revamping the terms of service a bit to better explain this. Our goal as a web host is to allow users to create useful websites\applications. However, because we allow full freedom in terms of PHP...

I've responded to your email, please reply there.

Hi, 1.) Yes 2.) Yes 3.) This depends if you're using cPanel\WHM with the VPS or not, it's fairly easy to do with cPanel. If you're just hosting one website I'd recommend using an external DNS provider like CloudFlare and pointing the domain from CF to your VPS. No need to waste resources on...

I've turned on logging for your site, please email me the next time you experiencing a 503 error so I can see what caused it.

I've checked out the logs and also restored the account. It looks like someone logged in cPanel on the 9th and deleted the files and addon domains, the IP that did this does not match the one you posted with so I'm assuming your friend may have done this? Maybe they were trying to sync the...

I'm looking into this, I'll have an update for you shortly.

This was triggering a mod security rule, I've excluded this specific rule for this script based off the information you provided. Can you please try again?

Do you know how often your IP address changes?