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Can you post a traceroute from when it is working for you?

Is this only occurring when you FTP a bunch of files?

403 errors would most likely be caused by mod security, 503 errors on the other hand would generally be something else. Are you able to reproduce either of these errors on demand? I checked out the error log for your site, I'm seeing 724 bot (bad IP) attempts blocked in the past 48 hours and...

Hi Eric, I searched the error log for your IP address and found quite a few being triggered by your .htaccess file, specifically with the ErrorDocument directive you're using. I'd see about disabling your .htaccess file temporarily along with checking your other plugins as Dead-i already...

It looks like you uploaded Glype which is a PHP proxy script, this would have triggered an automated suspension. If you're unable to file an appeal please post back here so we can look into it.

Monitoring doesn't show any issues on XO4 yesterday\today, can you provide more information as to what you're seeing? Is your site showing down or is this specific to cPanel access? Or both?

Hi, Is anything timing out for you? Just to confirm the path you're taking so we can try to track down the issue... you're logging into the account portal @ https://www.x10hosting.com/sso/login then being redirect to cPanel? When you say it loads then redirects, is it loading cPanel then...

The FTP server will only accept so many connections from a user, one thing you can try is lowering the amount of simultaneous connections your FTP client makes. This can be found in the options of FileZilla I believe. If you hit the limit you may need to wait for previous connections to...

If you get this error again can you screen shot it or record the data from it? We've seen some intermittent CF issues but are having a hard time pinning them down since they occur randomly and only for some people. I believe when it throws an error it includes an ID with it which we need in...

Hi Patrick, I believe you're talking about two separate things. Domain ownership which allows you to update the name servers \ contact information is controlled from the client area where you purchased the domain. Because you have it locked it can not be transferred elsewhere. Even with it...

Can you provide more information? I searched the mod sec and error logs for the IP you made this post with but did not find anything since January 1st until now. If you can provide information on how to reproduce the issue I can attempt to resolve it.

We had an issue with CloudFlare erroring out in the background on a request to the server so the signup was only partially submitted. Bryon took care of fixing the issue for any accounts in that situation, your friend didn't do anything wrong.

I've made further modifications.

That error wouldn't be related to mod security, if mod sec blocks something it will show a 403 forbidden error. It looks like you were running an install when the mod security error initially happened? Can start the install over? I think it's supposed to have stored some variables and mod...

Give it a try now, I've made a change to the rules. The client denied errors you're seeing in the error log is Apache blocking the bots from accessing your site. Looks like one was trying to join.

Can you give us some more information about the sign up so we can look it up and get it fixed for her? The verification code or email would be fine, you can PM it to me if you don't want to post it here.

Glad to hear, if you have an issue again please update us with the exact time if possible, this will allow us to search the server logs to see if there is anything on our end causing a problem.

Premium users have the ability to completely disable mod security on their account via cPanel even though we do discourage it. For free hosting we have a customized web server setup that does not allow for the same cPanel functionality to disable mod security, we also decided it would not be a...

Should be fixed.

A long, long time ago we had cPanel backups enabled on free hosting, what would happen is that everyone would schedule automatic backups. With thousands of accounts per server you can probably imagine what happened, especially since everyone likes to pick "12" for the time. :) So as Dead-i...