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The issues on Level with adding domains should be resolved. If anyone has any continued problems please let us know the respective domain.

What is the domain name you're attempting to add in cPanel?

Hello Webbrewe, Your domain name bwctax.com can be added to your cPanel without any issues. I've just added it as a parked domain to test. It will not resolve fully until you've added it to cPanel, so that is why the name servers were not reporting authoritatively for it. Now that I've added...

Hi guys, the issue with DNS was caused by some changes on our network. This affects the server level only.. as far as I am aware at this time. We are working to have the problem corrected as soon as possble. If you are on a server other than level and if you are having this DNS issue, please...

Please let us know your cPanel username or main domain name. Alternatively you may link your forum account to your hosting account under the Get Support -> Forums page in the control pane.

Hi, your domain is not currently configured to use ns1. or ns2.x10hosting.com. Please update the name servers from byet.org to ours and let update us if the problem persists.

Hi Alec, what domain are you having this trouble with?

It is a cPanel problem - Out of our control.

Hi, is your IP address that'll be used for signing up static?

Hello Paul, we have a message up at https://clients.x10hosting.com There's been a pretty severe software exploit released today that had forced us to temporarily take our billing system offline. We'll have it back online as soon as a security patch is released.

cPanel doesn't allow MySQL privileges or databases to be altered through phpMyAdmin. I've corrected the issue with the database synchronization between your cPanel account and phpMyAdmin. This restriction in phpMyAdmin does not mean that we're dumb - it exists for a specific reason. If you...

Hi gan, how were you placing the call, was it via a regular phone?

Hi westbocaeiruv, are you able to login via our main website at https://x10hosting.com/sso/login?

Try now, sorry!

The Prime and Illuminated packages were re-released last week. We'll be posting news about this as well as some additional changes to the upgrade benefits soon.

Hi devcnax1, it looks like the `etc' directory located in your account home directory has been deleted... this is the cause of the problem. That directory must exist and it stores important account information. I've re-created your account to correct this. You should not remove critical...

Hi Palmer, thanks for the further information on the problem. We'll get that problem straightened out. Let us know if we can help you with anything else.

What is the email address that isn't having the received email make it through?

Hi loldude, the issue here is that the mail/ directory, which should be in your home directory, has been removed. I've recreated the directory. cPanel no longer fatally errors while trying to update the email usage statistics on your account.

The root cause of the HTTP 503 error problem on Level has been identified and resolved.