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  1. Livewire

    account

    At a glance, the issue is the files not being uploaded to the appropriate folders. For instance, one image is being looked for here: http://webdeveloper2832.gomez28.x10.mx/Gallery_images/640/cow-1679716_1920.jpg That folder does not contain any files named cow-1679716_1920.jpg; this file is...
  2. Livewire

    Spamhaus DBL

    It's known now, thanks for the heads up :) I sent in for a delisting; the site that apparently caused it (as indicated in that message) was issued a permanent suspension for phishing (probably obvious based on the domain name choice) after we got an abuse report for it earlier. Didn't get one...
  3. Livewire

    Account unsuspension stuck

    @designs6: Fix'd.
  4. Livewire

    Account unsuspension stuck

    @bluephoe: Resolved. @hotelacu: Yours appears to have resolved on its own in the mean time; it's currently showing as unsuspended.
  5. Livewire

    Unable to Unsuspend Account. Please Help

    I gave the system a swift kick in the [redacted], you should be good to go :)
  6. Livewire

    Form Input Won't Post/Update to SQL Database

    I'm not a PHP expert but Post vs Get I believe just changes how the variables are passed in; Post means you won't see them as part of the URL, while with Get you can do url.php?variable=value. Depending on purpose, Post may be necessary (can you imagine having a Get with someone's entire reply...
  7. Livewire

    File GeoLiteCity.dat is being deleted from my site folder, why?

    The best I can recommend there is using the contact form at the bottom of x10premium.com; you should be getting responses if the message is being sent (I'm not normally part of the premium staff, but I can see their tickets are all listed as Assigned or Closed indicating they all have had a...
  8. Livewire

    Remote SQL Closed Port 3306

    RemoteSQL is not supported on our free hosting services; outgoing 3306 should be available (so your site can connect to an external database), but we don't allow incoming connections outside of the server itself to MySQL due to prior abuse and security concerns.
  9. Livewire

    406 not aceptable

    The version of vBulletin you installed is not one from the vBulletin member's area; it's a very well known 4.2.2 "Nulled" release (also known as warez). If you feel the suspension is in error, you will want to file a dispute via the account panel, and make sure to include all details about your...
  10. Livewire

    Fixed shared IP question.

    The shared IP listed in cPanel should only change in very extreme circumstances (server failure/account migrations); that having been said they haven't changed for several years, and in any situation where the shared IP would change, there would be a News/Announcement post made in the relevant...
  11. Livewire

    File GeoLiteCity.dat is being deleted from my site folder, why?

    This would be one of the anti-file hosting systems in place: File Storage Hosting accounts may not be used to store backups, personal files, or non-web accessible files. Any files hosted on the account must be directly related to the website the account is intended for. Files over 10MB in size...
  12. Livewire

    Account remaining suspended for a long time after clicking the button change it

    Every once in a while we get a suspension that "sticks" and doesn't unsuspend properly; we're still investigating why (it's not particularly consistent), but in the mean time I have forced the suspension to remove, and access should be fully restored momentarily.
  13. Livewire

    x10Premium upgrade - USD or local currency

    Might be a bank doing currency conversions; I do believe everything would be billed in USD though since we're in the US, but that may be something to check with the premium support desk team for (click "Contact" near the bottom of the x10premium.com webpage) just to be sure.
  14. Livewire

    Suspended for no reason?

    Closing topic, both answers above are correct. Fair warning, users disputing anything illegal (such as phishing or malware) need to provide a very good explanation of why it was even attempted to stand a chance of unsuspension, given the severity of the violation.
  15. Livewire

    Delete my account

    It likely won't due to the suspension that was applied to the account; once an account is suspended, it must go through a termination process that cannot be preempted or expedited. We won't be able to forcefully erase the account until it self terminates (which varies in length depending on...
  16. Livewire

    Signing In from Outside of United States

    From our Terms of Service: Server Usage x10Hosting grants usage of a single cPanel account per individual or household. The account holder is responsible for all hosted material on the account and any actions performed by the account due to material hosted on it. Account holders are not...
  17. Livewire

    Appeal not solved

    DNS propagation depends on both the domain provider and the ISP's between you and said provider; it's not uncommon for it to be 24 hours for it to sync, although some providers (such as my ISP, Charter) to be longer (which is why I switched to Google DNS for most of my devices, and OpenDNS for...
  18. Livewire

    Appeal not solved

    Any domains in use on the suspended account can't be reused with x10hosting until the account self terminates (time unknown), but you can update the name-servers with the registrar to point them at another hosting provider. DNS propagation may take 24-72hr, but other than the domain being...
  19. Livewire

    Appeal not solved

    While I can understand that you are upset, the Terms of Service displayed prior to signup was the warning of what we would not allow,. and as I had indicated earlier with the amount of abuse we see, we cannot send warnings to every user who is about to be suspended. The forums themselves didn't...
  20. Livewire

    Appeal not solved

    The reason I had locked the last topic was because the appeal was resolved as denied. I can leave the topic open for a discussion if you prefer, however with the appeal being denied the suspension would stand, as it was issued in line with our Terms of Service (the account was used for a...
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