Search results

Closing this here; we do not work suspension disputes on the forum. If your appeal was denied due to you having used the service for FastDL file hosting (which we do not allow as is detailed in the Terms of Service), we cannot lift the suspension and are unable to act further.

File hosting such as this would be against our Terms of Service, which is also why files over 10mb are automatically erased. You would need to locate a dedicated file host for this; if you feel the suspension issued is in error, please file a dispute.

It looks like nulled software was identified on your hosting account; if you feel this is in error please open a dispute.

I located three separate accounts that all appear to be yours, all terminated the same day (7-18). Based on the login logs present (which log all sign-in activity that counts towards resetting inactivity), this is in-line with the 30+21 system (30 days to suspend, 21 days to terminate), as this...

Unfortunately the only service we have that would have worked is a VPS, but IRC services are in the Terms of Service as not allowed. There's also no "free" option for VPS's, which puts us in a sticking point. You may be able to acquire a free VPS service from another provider, but we wouldn't...

Closing topic, user disputed and was denied due to the software installed to the account (not substantial link, but most definitely malicious in nature).

Make sure to login at x10hosting.com/sso/login at least once every 30 days; if you're logging in directly to cPanel (or are using the built-in file manager that comes with some software such as Wordpress), the inactivity system unfortunately won't see it, so it wouldn't "reset" the 30 day timer...

Kicked the system, it should be unsuspended now.

Essellar said it best: "I genuinely hope you have a licensed version of that." @dandltru: If you feel the current suspension is in error, please use the suspension dispute form on the account panel. You will want to provide an explanation as to why you have a known warez release on your...

The active suspension on your account was issued as you were confirmed to be linked to another account that had hosted a highly illegal DDoS/Booter on their account (I've checked and confirmed the link makes sense based on login activity, among other things I'm not able to disclose). Once the...

With the popularity of XenForo among warez groups (primarily due to its high cost and lack of demo), we will need you to provide the XenForo Validation Token from the XenForo Members area in a suspension dispute before we can investigate this further.

There currently are no active disputes open; there also is no dispute submitted from the email address linked to the hosting account in question (disputes opened by the panel submit as though they were from the email address linked to the account, so they can be searched for easily). I was also...

I only added the test user to the database; if you head to MySQL databases in cPanel you should be able to add the remaining user.

I'm resolving this now; generally speaking, using the Wizard ensures you don't miss one of the more critical steps which is what's occurred here. You've created the database, and you did create the user, but the user does not actually have permissions to use the database. To do this normally...

Closing topic; if you feel the suspension that was issued to your account for the nulled IPB install is invalid please file a dispute from the client area.

It also can be our end; sometimes the system gets in a bit of a "wet blanket" mood and gets stuck. @postalbo: I've given the system a swift kick in the backside, access should be fully restored shortly (your unsuspension was actually stuck, so it never fully processed). @lhstitch: That more...

You were probably in the right place; an issue was discovered with XO2 a bit ago and resolved, should be all set.

Many of the common errors we see with IPB are due to them being nulled/warez releases; yours unfortunately does not appear to be any different, as it is clearly tagged by the warez release group as being one of their highly illegal releases. If you feel this is in error you are more than...

I'm not showing any currently unanswered disputes; I was able to dig in further and confirmed I did reply to your dispute yesterday in the early morning; please check your spam folder or the account panel as it should show the reply (which is Pending, not Solved, so it will accept new...

If you haven't yet, open a dispute; the plugin you uploaded has a proxy embedded within it which is something we've seen in recent history. It doesn't appear to be intentional, but it looks like the plugin designer is using an outdated version of ReduxCore which has an unsecured phpproxy...