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  1. Livewire

    Suspension not removed

    I gave it a swift boot; access should be restored shortly if it isn't already.
  2. Livewire

    There is a problem with your request

    Your account has been confirmed to have utilized a proxy to sign up for the service, bypassing the current country restrictions. This is not allowed; as such your account was issued an immediate and permanent suspension. I've gone into the logs and was able to confirm multiple instances of...
  3. Livewire

    My account got halted.

    @aswserve: Your account was confirmed to be linked to another that had been suspended for malicious actions involving our network; as part of this any linked accounts would be disabled, hence the message you are seeing. @askjfdgk: Same issue; you were confirmed to be linked to an account that...
  4. Livewire

    Happy Birthday to You all, every day seems to be new birthday.

    Your suspension can be removed if you disable the VPN/Proxy when attempting to login; Inactivity, which is what the account is currently suspended for, does not require a dispute at all. There's a button to automatically unsuspend once you login; if we lift the suspension now, there's a very...
  5. Livewire

    Happy Birthday to You all, every day seems to be new birthday.

    Your current IP address shows you as posting from a VPN or proxy; disabling this should enable you to login, as to prevent bypassing the current country restrictions we do actively block VPN's and proxies from being able to access their accounts.
  6. Livewire

    Website missing and NO cPanel?

    The x10Basic panel has been there for quite some time; while it doesn't show nearly as much as cPanel does, it is intended to be targetted at more novice users. Those still wanting the original cPanel (or needing functions not in x10Basic) can switch at will, which has been the case since the...
  7. Livewire

    large amount of traffic on sql DB but just created

    99.999% certain that's the entire server, not just your account, especially since it's referencing the startup date of the SQL server. That's also about the only way I can see it being that much SQL usage - if you were really using that much that quickly, you'dve been suspended by staff for...
  8. Livewire

    Images Not loading??

    That kind of error might be a .htaccess conflict or a permissions issue; do you have an example of any of the images that aren't loading? (I'm seeing images when I load the site but I'm not sure if there's some that aren't loading that should be)
  9. Livewire

    Help with suspended account

    If your appeal was denied, then suspension would be left in place as permanent and couldn't be lifted.
  10. Livewire

    Let's Encrypt is being used on over a million sites. Why not on x10hosting>?

    Just to note, it looks like Premium does currently support the Let's Encrypt SSL certificates; free hosting might not for some time however as it would require parts of the system to be rewritten to handle it.
  11. Livewire

    License whmcs

    This is not the suspension dispute area, however that does explain why WHMCS has no record of your license. That license is from WHMCSMod, who do custom modules for WHMCS installs. It shows you have a license for their Teamspeak 3 module, which is not what caused your suspension. Your...
  12. Livewire

    Help Port

    We are unable to open ports on Free Hosting. We also have identified that a valid WHMCS license was not found via the WHMCS License Verification system for any domain hosted on your account; as a result the account has been suspended. If you feel this is in error you may open a dispute...
  13. Livewire

    PHP.ini

    Remote MySQL is currently not supported on free hosting; even if it was enabled in php.ini, the network firewalls would block the attempt outright. This I believe was done both to prevent abuse and to ensure the network stays secure from unauthorized intrusions that could compromise or damage...
  14. Livewire

    Suspension Timing

    Correct, it's 30 days from last login. It used to be 14 days but then got extended; 14's still a great habit to build up though :)
  15. Livewire

    Unable to unsuspend my account

    Gave it a swift kick, you should be back up and running :)
  16. Livewire

    Are more phishing sites on pcriot keeping my site blocked?

    All 3 of the sites in your first link are offline; one does not exist (it may have been hosting phishing material in the past, but the entire domain no longer resolves) and the other two are currently under suspension. I did try to get my system to trigger a "Safe Browsing" alert but wasn't...
  17. Livewire

    Infinity plan + 2 year contract question

    Privacy protection is a free option enabled via the Premium clients area, or by opening a ticket. Double-checked it via my own clients panel (I actually used the staff stuff to turn mine on cause I was already logged in, didn't realize we had it on the client panel too which is all kinds of...
  18. Livewire

    Can't access site - Connection timed out

    I don't think the status page is live normally; I've checked and admins are aware of the issues with xo6 and are working on it. We don't have an ETA at the moment yet as it's not clear exactly what has gone wrong yet.
  19. Livewire

    Suspension Timing

    Arguably the best system I can recommend for login reminders is once every 14 days; if you were to miss one, you'd still catch it at 28 days on the second one :)
  20. Livewire

    I apologize

    I'm working on clearing 2 of the 3 in a moment; the forums have been a bit off lately, don't worry about it :)
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