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@byowltes: Check the attitude at the door when all we're trying to do is help. We are (almost) all volunteers, and as already indicated not all of us are able to log into your account and make changes. I fixed your issue; the issue is exactly what Dead-i indicated yesterday. Your credentials...

You don't have a MySQL user named byowltes_mybb, but you do have a database named that. From your account panel it looks like the user for that database is byowltes_mee; try switching it and see if it connects then :)

I'm not showing MySQL as down; do you have any example scripts that aren't able to connect?

XO5's having an interesting day; I'm alerting senior staff but I think I identified part of the cause (for privacy reasons since it involves another user's account I won't goo into details) which looks to have lowered the load a bit, but it's still too high for my tastes.

Theoretically it should've errored, but that's all theory. I've seen weirder happen :)

My guess is a communication failure on the backend that fixed itself in a hurry; if it comes back let us know :)

I was able to confirm that the suspension was issued as permanent; we've switched ticket systems for suspension disputes between when yours was filed and now, however when an account is issued a permanent suspension we don't provide backups as per our Terms of Service sections 5 and 7. As the...

If it was a permanent suspension there isn't a way to get to backups once suspended and we wouldn't have advised they'd be available at a later date; do you know what your cPanel username was so we can try to dig into this further?

Some changes were made but I'm not sure if it's enough yet or not; have the errors dissipated?

Neither of your sites are currently throwing 503 errors; despite this I've sent the ticket to a member of our administrative team to look at. As for why your .htaccess would just now cause an issue, I am not sure, as I don't know if that file was modified by a plugin or if it was altered at...

The problem is your .htaccess file. As soon as I renamed it to .htaccess.bak, the error disappeared; I've left it as .htaccess.bak for you to investigate and work, as if this file is malformed then the error will reappear because the server won't return a response. Edit: I should note that...

As a side note, if you need SSH to install something, chances are it won't work on Premium either, as installing software via SSH installs it for the entire server; to prevent abuse/damage/disruption that is blocked, so if you need to install something that requires SSH, you would likely need a VPS.

Closing as an appeal was submitted and has been worked.

You're not; the part that's got me confused is MySQL should already be installed and usable. @savageg2, are you unable to connect to MySQL or is there a different issue?

On May 20th your account didn't exist yet. Your account was created on 6-2-15; if you aren't mistaken and you have been working on this for a year, you should still have the modifications as uploading files to the server doesn't erase the originals, it uploads a copy. As we've done enough...

Please review our Terms of Service, sections 5 and 7. Put simply, after violating our Terms of Service with a permanent suspension, we are no longer able to provide backups. A large portion of this is because if the suspension is for copyright infringement/warez, we would then be at risk of...

We haven't issued subdomains under x10hosting.com for a while; it looks like yours is under task1.x10host.com.

Different glitch, hang on. Edit: There, should be fixed. That one I'll take the blame on, apparently when I hit unsuspend before it didn't actually unsuspend. Having not seen that -ever- in the history I've been here, I'ma venture to bet I somehow missed the unsuspend button and it never...

Should be fixed now, both on the "nah" and on the suspension. The "nah" I think was there when staff were working on fixing it, I've seen our programming team do that in the past when trying to do a simple true/false/error check :)

I'm also seeing a bug where it's not accepting replies on the form (darn new systems not working right!). In the mean time I did confirm that reply-by-email for the disputes are working, so if you've gotten the appeal response (which you should have by now), reply to it and that will work for...