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I've notified our development team regarding this to identify and resolve whatever's preventing it from opening disputes.

You should be able to appeal this via the account panel; if it's returning an error, let us know what the error is so we can resolve it.

Works for me, I'll mark it resolved. Thanks!

I've seen directory indexing work in the past if there's a subfolder that doesn't have a webpage within it, such as a user providing a generic "downloads" folder for their items. In that particular case they were covered under the ToS because they did have a main index page that did link to the...

At that many views you may run into issues; if your Wordpress install isn't perfectly optimized for a shared hosting environment you may hit the resource limit due to the MySQL/CPU activity. If this happens the temporary disablement would automatically remove within an hour, but it may rapidly...

The appeal has had an answer in for 9 hours; it should be viewable from the panel. @Omio: barring highly unusual situations, disputes get an initial answer/reply within 24 hours, usually less than 12 depending on my schedule. There have been cases where more time was needed (such as trying to...

For full disclosure, I need to explain that your suspension was two fold. First, the malware. Your site does an instant redirect to a dot.tk domain that is no longer under your control; as much as you can no longer control the content on this domain, you do have control over the redirect...

For that, check your account panel; there are no active disputes, so yours was already answered. If for some reason you're unable to view it, the dispute was denied as the violation was confirmed, and the account was active less than 48 hours before violation.

As was indicated in your dispute, this didn't have anything to do with MyBB; it had to do with the TweetPressr Pro script, which is effectively a twitter bot since it's designed to be 100% automatic. This would be forbidden in our Terms of Service as autogenerated content, script hosting, and bots.

I'm not seeing any active appeals under this hosting account at the moment; is it showing one on your account panel page? The only one I was able to locate was one from June of last year. Edit: I should note there's only 1 appeal currently open without a response, it's pending me being able to...

I'm not seeing this as an error on the server at all; your queries were running almost constantly, each for a very long time without terminating, which is why you were receiving an error due to the max-user-connections hit. It does look like you were suspended by the review team for it as we...

My apologies on the suspension as well; I had posted a reply to the dispute but if it wasn't visible or seen, there was a misconfiguration with administrative suspension placed by an administrator. The suspension itself was lifted from the dispute, as when I investigated it further I could...

Closing ticket; we do not steal customer's files. The accusation that we would use our customer's files in a method other than displaying them to viewers is patently false, and I see no reason to address it or continue this discussion further.

At this time we're unable to expedite the erasure of accounts under a permanent suspension. The system does eventually purge the account from the system, but we cannot expedite this process.

At this time we're unable to expedite the erasure of accounts under a permanent suspension. The system does eventually purge the account from the system, but we cannot expedite this process.

There were several reasons detailed in your dispute; the phishing page was the least concerning of them oddly. You confirmed that you were based in Poland; upon investigation a proxy was used to sign up for the account, which is a permanent suspension on its own as we do not allow the country...

I'm still working on this per the dispute you put in; something was causing a false positive that I thought I fixed the first time, but it immediately came back and did it again. I'm still investigating, but I've lifted the suspension to try the latest tweak. Edit: I think this is fixed; I...

To quote your dispute directly since there's confusion: This had nothing to do with you accessing from a proxy or using one during signup to bypass the country restrictions. This had to do with one being uploaded to your hosting account very quickly after creation, violating the below parts of...

I'm somewhat perplexed by this; you wanted to modify the template without using it, but still wanted to see it's output, thereby requiring you to use it? And if you didn't want to use it with us, why was it uploaded to us? Whether or not it was to be used, or whether it was meant to be public...

We do periodically review the blacklist to see if it should be updated (countries added/removed); I'm not part of the review process for it however, so again the best I can recommend is to check back periodically to see if the list has been updated.