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I am seeing your account as being on our prime package (granted, someone might have taken care of that between the OP and my reply). We do have an automatic upgrade system in place, which normally works perfectly fine.

1. The forums are not the official means of getting support. As such, only a few of our volunteers go there to help out. Our support ticket system does get every ticket replied to (eventually, although for some it might take way too long for a reply to be had), and we are constantly striving to...

Re: Step by step "how to send support ticket" ?? My "unsuspended account* is still br 1. Click "Support" on the top of the Portal 2. Click the big blue "Open a new support ticket button" I don't think we could make the process any easier.

If you are not upgraded on the forums or your account and you purchased prime, please post your paypal transaction id in the ticket, this will assist us in verifying the purchase on our end and getting your account upgraded.

open a support ticket and include the paypal transaction id

See descalzo's response above. You could make use of the "Report" feature to make this request.

Replied in PM

Transfers to the illuminated server are done manually, yours hasn't gone through yet.

Thank you for the feedback. We have a department for illuminated tickets but the account portal is currently not set up to send tickets there. I have messaged the developer in charge of the account portal to see if this change could be implemented. As for your other question, I unfortunately do...

UPDATE: We've gotten a few more things done, and I have updated the list in the post above for things you now SHOULD open support tickets on in the event they do not work.

No, it doesn't. I have fixed your account

That is the hard drive on the server, saying how full it is overall (not just your account). If it reaches a critical point (97+%) we will investigate into what is filling up the drive and free up some space so that people may continue to use their accounts to their fullest extent.

Please actually try reading http://x10hosting.com/forums/news-announcements/179045-support-tickets.html

Due to people who fail to read http://status.x10hosting.com before opening tickets saying that services are down, we have been flooded with support tickets over the past two weeks. As the vast majority of these tickets were about servers or services not working correctly (which we are already...

I made a 4-bit processor once, and piles upon piles of hidden passageways using pistons, does that count? There is, but it's really really old and not really representative of the paid version anymore. You can play it off the minecraft site (it's called "minecraft classic")

We stopped using the credits system a few years ago because it was slowing forum load times to a crawl, so I suppose the answer to your question is "you can't" :)

We've ran into a few issues when testing out 11.32, and as such need to do more research and/or wait for future updates before we will deploy this on the free hosting servers.

We have plenty of other bigger things to do than fix a typo. The fix will be shipped in a future cPanel update, and until then you'll just have to deal with the fact that the wizard says the wrong location of the home icon.

Yes, there are a few reasons I was not aware of that we were running 5.2 instead of 5.3, so we needed to revert back. We are currently investigating ways to allow users to select which version of PHP they wish to use on their sites, so that people who need 5.2 can run 5.2 and people who need 5.3...

Thanks, I've notified cPanel about this issue.