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I've edited the erroneous DNS entry; depending on DNS provider, it may take 24-48 hours to synchronize, but if you're on Windows you can try running "ipconfig /flushdns" at a command prompt to clear out the local cache on your system. That may be enough to sync it immediately, unless your DNS...

Just to add to this, cPanel's bandwidth display thing was removed. I checked the server itself; the max set on this account plan was 10gb, while it's indicating over 64gb has been transferred before the block was put in place.

Your previous request was denied on 2-22-14 due to the description matching a file hosting site; there's also an ISO hosted on the account as a download mirror, which indicates to us that you're still intending to go the route of storing files for use later (quoted that part of your last request...

I should also note that if it's 100-200 queries a minute for a game, there's a good chance the amount of data being captured and returned would cause the account to undergo a high-resource-usage disable where it takes it offline for the remainder of the hour, especially with it having to go...

Just to explain a bit further, here's the full line in that PHP Error log: [10-Nov-2013 06:15:12 America/New_York] PHP Fatal error: Call to undefined function () in /home/override.php on line 3 Whenever PHP logs an error, it includes the date as the first thing; this is part of what's making...

I'm not able to get the forums to work, but I can't get it to spit out an error_log at all. Did you do anything immediately prior to the white screen error appearing, and did it work prior to doing that action? If so, what did you do that caused it to appear? We've got users running SMF...

I'm investigating this now; a test file I created is returning a 403 Forbidden error for no reason, which indicates this is not a php error as that would be dumping errors to the error_log file in your public_html. Edit: Nevermind on why it was throwing a 403, that error actually made sense...

As was already stated in your suspension dispute, you were suspended by a member of the administrative staff (specifically the CEO) after a review of the account turned up illegal material. A subsequent re-review I've processed confirms that instructions are present that lead users to download...

Fixed it for you; there was an errant .htaccess file in your home directory. Normally these are hidden; when using file manager, select "Show hidden dot-files" and you can see it. I've renamed that file to .htaccess.bak which stops it from processing, but that's where the weird redirect was...

Closing ticket as the issue is as solved as it can be.

As stated, we aren't lifting the suspension. You're responsible for the monitoring of your website; if you allow your users to upload images/files, you then must ensure what files are being uploaded abide by our Terms of Service. In failing to do so, we cannot lift the suspension.

File Storage: Accounts are not to be used for file storage, your account will be permenantly suspended if found to be breaking this rule. Downloads are only allowed on your x10Hosting account if they have to do directly with your website. e.g. you developed custom software and are selling it or...

Please note that our Terms of Service does state we do not allow file storage; given the description you've indicated, our shared hosting services (Free, Prime, Illuminated, and Premium) would not be able to host a site of this type, as none of the services allow file storage.

Which sucks because had they emailed us, we would have had it offline within 12 hours, if not within one :-( Edit: Comcast could've also emailed us since it's our IP; if they had looked, our contact email is there to. Also apparently part of my first attempt at replying was here, removed that...

I've bolded the requisite sections; given the extreme level of file hosting discovered on the account (80gb is the LARGEST infringement of file storage I've seen in my time here), in accordance with the Terms of Service agreed to at signup, the suspension is permanent. As quoted above, we do...

Sometimes the system gets stuck; I've forced the unsuspension from here. It should be live within a few seconds.

No problem; if you run into any other troubles with the premium account now that it's created, use the ticket system there - it's likely to have better response time than here, and makes sure the people seeing the ticket have access to fix it :) Enjoy!

The system should be sending an automated phone call to your phone and tell you the pin via audio; you then take the pin and enter it back in on the website, not through the phone itself. That said, if that phone call isn't going through, let us know and I'll try to direct an admin to this...

Most of the space on your account is currently due to the Softaculous backups present; because of this it wouldn't qualify for the upgrade, but those backups could be removed through file manager or Softaculous to give more available space: 218M public_html 615M softaculous_backups

The only thing I want to add to this that hasn't been said yet is to be aware that free has no guarantees of service availability, and is at risk of service downtime/slowness due to user abuse. While we do try to combat abuse to the best of our abilities, there are times that the abusers get...