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i have now managed to log in! woo! however my website is gone :( i take it this may be my own fault for either not signing in or not renewing something? thanks

Hi, When i visit my website i get website unavailable, tried clearing caches etc. i can't even log into it via the portal yet can log in to the forums? i thought it was a paid for account - but may have been quite a while since i last paid (it was when you could pay to not have to sign in every...

Hi Guys, trying to add an MX record this afternoon and getting issues with the zone file. I've tried to reset it in the advanced dns setting although it's saying successful reset it isn't helping. any one who can advise further?

Woohoo! thanks so much! your support team is brill! Thanks for all your help, will delete the compromised folder now! I've upgraded to prime so won't be getting suspended for not signing in again! :) Thanks James

Hi anyone! I've been using the site to upload documents all morning for the scouts to use, now it says it's suspended do to shell scripts or something? I'm using the latest version of joomla and just performed an update this morning to it! It's 100% secure with a secure password and everything...

Good Morning, Do i request a space increase here for my website? If so, can i have some more? Thanks James

Hi all,I had this problem a couple of months ago with my email forwarders not working. Now I've just found out they haven't been working since Tuesday last week :( can anyone help with this please? Cheers james

Hi again people, So after all the help i got from Livewire the other night, I finally got around to re uploading my site from a back up, changed all my passwords etc, was about to perform an update to joomla 2.5 and something personal came up so i had to nip out about 4 hours ago. Just got back...

Morning Livewire! Thank you so much for the help you provided last night I have both a fresh copy of Joomla and my original back up. My back up is clean! I've ran different scans on it and there a no infected files! SO thanks very much for your help! I'm going to upload the back up file and...

Thanks Livewire, you've been really helpful, one last question however. can you tell if the files were compromised when i uploaded them or only in the last few days, how often do your servers run checks? I have a back up that is 4 weeks old (on my local drive) you see and i was wondering if it...

Thanks Livewire, could you give me a more detailed output on the compromise please? What would you recommend as a course of action? Thanks in advance James

Ok, may seem like a silly question, but i can't get access to my joomla admin side to perform the update whilst it's in the _compromised folder, am i allowed to move it back to the public_html folder to get access and perform the update? or will it suspend it immediately? Thanks to anyone in...

Thanks for the reply Skizzers. It may be because the software is not up to date. I'm still using joomla 1.5. Well at Lear I hope it's that reason :(

Morning all, I have awoken this morning to find the website I run for my local Scout Group suspended. I have followed the appeals process and it says it's because the website is running malicious code. Now I have some experience of using joomla (which the site is built in) But can't for the...

Should I be reporting this another way then? Or will somebody see it here and let us know it's fixed? Kind of new to x10, I'm on the Vox server it seems, I haven't tried sending an email yet, as I use a normal gmail account for outgoing stuff. Emails are being delivered to the email account...

Hi guys, I've read through other peoples issues surrounding this on the forums yet can't find a solution that fixes my problem. I've set up an email account in cpanel > james@crusaderexplorers.co.uk I've then set up a forwarder (on cpanel) to forward anything sent to ^^ to another email...

Would just like to say, I'm a Scout Leader and run a website for my local Scout group, I've tried several different free hosts in the past and after transferring the files over to x10 and uploading the sql db and relinking everything back up. X10 is by the quickest at handling the content on the...