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I am trying to install gallery 3, but I get the error PHP is missing the mbstring extension. please help or advise

I have made a new ftp account in cpanel which works but it is uploading to a folder which I cant find in file manager. the ftp folder is jus a forward slash / how do i upload to my public_html folder. Than you for the two replies

I have forgot my ftp details i.e. username and password