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Note that there's an email address under the previous respondent's name, you just need to replace [at] with the symbol. I had a similar problem, caused by using the incorrect password too many times, and it was fixed within a few day. Their firewall locks you out without advising if you make...

Thanks for your help Bryon. You're correct, I had made several unsuccessful attempts to log-in, but had saved the password etc and when it didn't function I thought that it had saved the wrong password. So I tried all 3 passwords needed for various aspects of the site. Although I agree that I...

Thanks. IP sent by email as I'm unsure how to PM from this site.

As my case is virtually identical; I signed-up as a new user yesterday and cannot access cPanel, so please check my IP as well (although I'm sure my external IP may be dynamic for security reasons). I had been using cPanel earlier before logging out and later trying to log back in. I had also...

I haven't been able to access cPanel since uploading files still to be edited. Has cPanel been down during the past 6 hours or have I been locked out? I'm very disappointed not to have any access to direct assistance as this is my first exposure to the hosting site. I need to verify access will...