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Unable to upload files using FTP on Chopin

Issue has been resolved thank you for all the support, should I open another question to ask if I'm able to continue helping my friend or if I need to teach him how to use the control panel. He's not tech savvy but is is a great artist I've talked him into putting his stuff online and learning...

No was not using a proxy ... I'll wait but I figured the issue was related to his account since he was visiting me when he signed up for his account. I'm not even sure if he used his laptop or did it with my PC but it would show the same IP and I thought that might be the problem and posted...

I was trying to signup for hosting but was told ... ... this is an older account I didn't know I had but found out about when I tried signing up but it is my only account (as far as I know anyway) and I would like to know whats going on. A friend of mine signed up for x10 Hosting a couple days...