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My a/c waz suspended and cant be resolved automatical

Good day every one, am a new member here and am confused, i hosted an a/c but it was suspended and a friend told me how to unsuspend it, but when i tryed it i was told to open a support ticket, so here am i. i dont know whether this is the right to do. so please moderators help me to unsuspend...

my account was suspended due to high usage, the truth is that i don't know what went wrong. please help me