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Thanks for helping! Someone had switched back to x10hosting Basic for me. So I should have no problem with the process now.

Thank you all for helping! Is there any way I can delete an x10hosting account/website? I think in the instruction it says it is possible in cPanel. But I think it is no longer the case because I can't find it under the paper_lantern mode.

Out of curiosity, I switched my cPanel theme from basic to lantern. Now, I am stuck in the lantern mode but will need to switch back to basic. Can somebody help with this issue?