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Ok thank you. It is too bad that they cannot at least tell me what triggered the suspension as the code means nothing to me.

Please unsuspend my account and tell me why it was suspended so I can fix any problems that may exist. Thank you

waiting your response to my request

Please unsuspend my account. Also let me know what triggered the suspension. Thank you

I can also login at this address. The others don't work for me.

can you use a third party FTP Client to access your files? There are plenty of free programs around http://www.techradar.com/news/the-best-free-ftp-client then you can upload and download your files to make changes.