I think it's the illuminated server (I have an illuminated account) - I can't raise a ticket for this because I can't get access. It may be a regional thing - I'm in the UK and the error appears to be with Cloudflare in between me and the x10hosting servers (although I have a site that uses...
When you add a domain in cPanel a check is done that the nameservers for the domain are pointing to X10hosting (you will probably have bought the domain through a reseller and will need to set this up in the control panel for the domain - these should usually be ns1 & ns2.x10hosting.com). Is...
Can't access my sites on illuminated.x10hosting.com (e.g. archwayheritage.co.uk) or ping the server, and can't get cPanel or use FTP. Third party sites also report the server as down - could you please take a look?
Tried out x10hosting basic, and am now stuck in a loop - trying to get back to cPanel x3 by selecting Switch theme--Switch to cPanel x3 but after about a minute I end up back at the login screen and then back in x10hosting basic every time. Can you help?
Also when I try to access the...
After correcting the DNS entries the problem unfortunately still persists - incoming email still goes to xxx.xxxx.co.uk on xo1 and cannot be redirected (maybe this account needs to be deleted because it's effectively intercepting incoming email and I can't control the redirection of it?) I have...
Thanks - I've flushed my DNS cache. The website looks the same but the old email account on xo1 is still accessible so I don't think it's propagated yet. Will let you know the outcome when I've given it a few hours.
I have an account with Illuminated upgrade and have been trying to create a support ticket but the submit button never works - it always stays in the editor screen and no ticket is created. Tried with new versions of Firefox and Safari. Could you please fix this? The problem I'm trying to...
Been having problems with unreliable redirection of mail for firstname.lastname@example.org (xxxx.co.uk is hosted on illuminated.x10hosting.com).
I've set up various redirections to email@example.com and these all redirect further to firstname.lastname@example.org, but emails have been failing to arrive at the Gmail account...
Looks like the illuminated server isn't working again - I can't access either of my sites, bell-tower.org.uk or maryneale.co.uk and have no access to cPanel or FTP.
Think the server needs looking at again?