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Hello, The suspension is permanent for violation of the Acceptable Use Policy. Unfortunately, the fact that the files were only intended for temporary use makes no difference. You will be given no further access to your account. Thanks.

No problem. If you have any further issues, please let us know.

Hello, I understand your frustration, but you weren't actually given an "all clear". The previous representative never said that. I've asked our head of terminations to take a look at this. We still need to check that the files you downloaded did not include anything else, as you said earlier...

Hello, Please be patient. Only a select few of us have access to the servers to verify the suspension by inspecting files. I'll ask someone to review it ASAP. Thanks.

Hello, Your server is currently undergoing routine maintenance. Updates can be found here: http://x10hosting.com/forums/news-announcements/155492-starka-update-thread.html If you're still experiencing the issue when maintenance is completed, please let us know, but until then, I suggest you...

Hello, Your server is currently undergoing routine maintenance. Updates can be found here: http://x10hosting.com/forums/news-announcements/155492-starka-update-thread.html If you're still experiencing the issue when maintenance is completed, please let us know, but until then, I suggest you...

Hello, The actions queue will be currently halted due to ongoing maintenance. Updates can be found here: http://x10hosting.com/forums/news-announcements/ Once they're done, your requests should be processed, but until then I'm afraid you'll just have to be patient. It may take a little while to...

Hello, It appears that php mail may be not working due to ongoing maintenance. I have reported the issue, but have been advised to wait until maintenance is completed. Update threads can be found here: http://x10hosting.com/forums/news-announcements/ If the issue persists once maintenance is...

Hello, Yes, you can register a new account by logging in at https://x10hosting.com/control/login.php with your forum username and password, then click hosting in the header bar, and follow the links to the signup page. Thanks.

Hello, There is no hosting account linked to the forum account you posted from. It may have been suspended and then terminated for inactivity if you've not logged into the forum in over 31 days. What was your cPanel username so I can check? Thanks.

Hello, I'm afraid I'm going to have to say that it will be done when it's done. It's hard to put an exact time on it. Just keep checking that thread for updates. :) Thank you.

Hello, Your server is currently undergoing ongoing maintenance. Please keep up to date with progress here: http://x10hosting.com/forums/news-announcements/155492-starka-update-thread.html If the issue persists when maintenance is complete, please let us know, and we can investigate further...

Hello, I have set your account to be deleted after a 14 day waiting period. I'll see if I can get someone to do an immediate termination, as you want to sign up again. Thanks.

Hello, Had you read the News and Announcements, you would realise that there is maintenance going on at the moment. You can track your server's progress here: http://x10hosting.com/forums/news-announcements/155492-starka-update-thread.html If the issue persists once maintenance is complete...

Hello, Please confirm you are using the correct username and server. The hosting account linked to your forum account shows a username of: tiffy011 Also, please confirm you're using either: https://starka.x10hosting.com:2083/ or http://starka.x10hosting.com:2082/ to access cPanel. If...

Ticket escalated for manual removal of said accounts. :)

Hello, What do you mean? Could you please give more details?

Hello, I've just tested mail on your server and got a failure message on a script that previously worked. Escalating ticket for admin attention. Thanks.

Hello, You could use the non-SSL link here: http://boru.x10hosting.com:2082/ That should not require a security certificate. Thanks.

Hello, In order for your domain to work here, you need to add it to your account as either an addon domain or your main domain. I can see that the hosting account linked to your forum account is suspended. Would you like me to unsuspend you? To change your main domain, please see...