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I can not access to my home page, it appeared at the Hosting Account Signup: "An error occurred as your hosting account signup was executed. The error is shown below:The username sernanos is already in use." My account was inactive for a while, I want to activate it, but the problem cannot be...

my account is on suspension, in the Suspension Reason the following message is read "user transfered to another server", and "To resolve this suspension please open a support ticket". Please, help me to activate my account. Thanks in advance.