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Can you re-attempt this please?

You are using CF for your DNS and not our NS. Therfore, you will need to setup the MX records at the CF dashboard. You should setup the MX record for yourdomain.com pointing to the A record for mail.yourdomain.com that you are required to assign pointing to the IP here 198.91.81.13

Can you try again now?

Your service is terminated based on your logins. Your last login before 1/19 was on 10/27. We can confirm you have received multi emails prior to this happening.

Can you please re-attempt access now?

Should be resolved at this time

You should see this running the latest version at this time.

We can see this loading at this time.

You should see this updated at this time.

Are you still using your VPN as yuo stated before? https://community.x10hosting.com/threads/theres-only-one-account-in-all-its-just-nonsense-bullshit.212689/ Your IP is indeed flagged on multi accounts despite you stating otherwise.

Service is active at this time.

Can you re-attempt to access this? It seems there was an internal bug when your account was created. I have resolved this and this should now work.

You have created a new service so the terminated service would not be able to be restored currently.

I went back further in our logs and found and IP block in our system from a previous IP you used to access service. The reason for this block is failing to access your email account from your local device(s) please make sure you are using correct information when accessing these accounts or...

This would certainly indicate an issue within the software and not the web server. You could reach out to the MediaWiki team and see what may be happening or review their requirements for updating.

I do not see any blocks on our end. Can you re-attempt this access?

I can see your disk space is over the limit > 534.6 MB/512 MB This may also be the root cause as no more files can be loaded including tmp ones maybe required for the upgrade. I have increased this for you. Can you re-attempt your upgrade / changes.

I would make sure to check the requirements for mediawiki to run. Its possible something either is not enabled or our free services are not suitable for that type of software install.

This is happening because you are failing to access your client panel at least once a month : https://x10hosting.com/panel/ We can see you have only accessed this once since 10/2024. With that said I have restored this service. Please allow up to 1 hour after this reply for all systems to...

You should see service restored. Please allow up to 1 hour after this reply for all systems to sync this process. Please make sure you access your dashboard to mark the account active to prevent this from happening again.