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  1. Anna

    Disk Full on Absolut (FTP response: 552 Disk full - please upload later)

    You deleting 20 mb would not make much of a difference since the entire partition is full (despite the error message actually suggesting otherwise).
  2. Anna

    Account Suspended 2.0

    None of the plans (except vps which would not have an automated upgrade option) would allow for file hosting, so an upgrade would perhaps not solve your issue. See the terms for Premium: http://x10premium.com/terms and for VPS: http://x10vps.com/terms As for the domain, we don't block it at...
  3. Anna

    Change of domain name

    It is a fairly new policy, though a few months old. It was implemented around the time co.cc ceased to exist rendering a lot of accounts to have no functional domain at all attached to them. We then decided to remove the option to set a custom domain to prevent just such issues in the future.
  4. Anna

    Account Suspended

    You can send an appeal through your account portal
  5. Anna

    Changing Name Server and Parking Domain?

    I have never personally used Magento, so no I don't have any ideas, as I would not know what they call their variables in settings, but somewhere there *should* be an option to changed domain. You might have better luck if Magento have their own support though. It could be a variable in their...
  6. Anna

    Changing Name Server and Parking Domain?

    I'd guess you set it to the custom domain without the /store? If so was it set with that when it had the x10 domain? There is one way I know of to revert those changes, but that would likely involve editing the database directly using phpMyAdmin. It is possible that there's additional options if...
  7. Anna

    Cannot Submit an Appeal

    Yes, you can post the appeal here. I'll also ping an admin involved in coding up our backend about the issue so he can take a look at it.
  8. Anna

    My domain used by someone else

    Closing on request.
  9. Anna

    Account Creation Issues

    I have pinged an admin that deals with that part of the system to take a look at.
  10. Anna

    Changing Name Server and Parking Domain?

    If that currently is set to the x10 domain, I'd say that is the option you do want to change in order to get the custom domain to show.
  11. Anna

    inactivity

    Normally you would get first an email stating you risk suspension if you do not login a few days before you are actually suspended (unless something changed that no one told me), and then you would get an email stating your account got suspended when it happens. Also, whenever you visit your...
  12. Anna

    Changing Name Server and Parking Domain?

    You might want to look into the configuration of your script. Many scripts does an automatic rewrite to show the domain it is configured to use.
  13. Anna

    inactivity

    The only login place that counts is the portal, are you logging in at: https://x10hosting.com/sso/login/? Do note that if you happen to wait 32 days between logins you'd get suspended as you would need to login with a maximum of 30 days in between to stay safe. Meaning if you log in on the 2nd...
  14. Anna

    DNS Propagation

    What error, if any, do you get when adding the domain to your account as addon or parked domain? Are you using x10 basic theme or cPanel x3? If the former could you please try to switch to cpanel x3 and see if that changes anything? What is the domain you are trying to add? Could you paste the...
  15. Anna

    Change servername level to absolut?

    The server are "randomly" assigned, or well not fully random but in a way that distributes the accounts as evenly as possible between the servers. So technically you could get another server, but there's no guarantee and no way to predetermine what server you'd want on.
  16. Anna

    Change servername level to absolut?

    That would not be possible. All servers may from time to time have some issues due to the stress they are under with the number of users on each, next month it may be Absolut that have these issues.
  17. Anna

    Installing an SSL Certificate

    Yes, you can go for dedicated IP on monthly basis for the $1 extra per month and would be able to install the certificate that way.
  18. Anna

    Can't login to my account.

    Forum account, and portal accounts, always remain, but the actual hosting (cpanel) account would get removed if it is deemed inactive or ends up suspended for violating ToS. Once hosting account is removed the data with it is removed as well. I looked it up and your account was removed for...
  19. Anna

    Unable to access my mail account

    It does redirect because there is no site using that domain, it properly points to the server though. Webmail uses the port 2096 (which would redirect to https://level.x10hosting.com:2096/ where the ssl is installed). The non-ssl port (2095) would try to redirect to ssl port, but in doing so...
  20. Anna

    Restore sudomain?

    There's no hosting account associated with the forum account you are currently using, so it is a bit hard to help based on the details you have given. If you prefer using the forum account you currently post from please log into the portal (https://x10hosting.com/sso/login/) and go to "Get...
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