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  1. Anna

    Error 500 Internal Server Error.

    At the moment it seem to all work as expected which makes it hard to check what actually caused it in the first place. However, with paid hosting, which is on completely separate servers and have dedicated staff, it would surely be a more stable journey, and the dedicated staff also calls for...
  2. Anna

    .su domain name / 101domain issues

    Sorry about the delay in getting a reply. I have parked the domain to your account so you should now be able to set the name servers for it at the registrar. If you would have preferred an addon domain, you can remove it from parked and re-add as addon domain once you have set the name servers...
  3. Anna

    Empty web, broken ticket system

    Looks like it is back to order now. Your site works fine for me and I can see your files.
  4. Anna

    Request to change my main domain

    Hello, I noticed that you for some reason does not have a forum account linked with the hosting account you request the change for, could you please log in to your portal and link them? To do this go to "Get Support" -> "Visit forum". On the popup there you will see an option to link your...
  5. Anna

    Account Upgrade Request

    I see that a large portion of your used space is backups, those should not be stored on site, as technically they fall under file storage with not being part of the site (as in part of what is viewed). I'd recommend that you download them to your local computer, as in case of something happens...
  6. Anna

    Website Temporarily Blocked

    Your site works properly for me at this time, are you still seeing the temporary blocked? If so you might need to clear cache.
  7. Anna

    Cannot add on separate domain.

    I see that the hosting account linked to the forum account you are posting from has a pending cancellation. However, yes an addon domain does need a subdomain due to how cPanel handles them, so if you used up your sub domains already you would not be able to add the domain.
  8. Anna

    Name change for main domain?

    I don't think we ever offered any x10.org domains. The ones currently available are: pcriot.com, x10host.com, x10.bz, elementfx.com and x10.mx
  9. Anna

    Removed for inactivity

    Looks like the account was removed in July, unfortunately there would be no backups dating back that far, so your only option would be signing up for a new account and restore any backups you may have.
  10. Anna

    Restoring deleted site?

    Looks like the previous one was deleted back in May, I'm sorry but there would not be any backups available that far back.
  11. Anna

    Add domain

    Might get a reply faster if you use English as that would be the language we do support in officially as only a few would know Spanish (at least I think it is Spanish you are using). That said, given the error message, the issue is that you have not set the domain to use our name servers at...
  12. Anna

    Random 403 Error on site, using WordPress.

    Having permissions set at 777 (world writable) on folders and files would actually cause a 403 error as a security measure with the way the servers are set up here, at least for free hosting.
  13. Anna

    Dont understand ???

    Rockfuze is correct, see this thread for more information about what the requirements are to get the unlimited space: http://community.x10hosting.com/threads/did-you-know-we-offer-unlimited-disk-quota-learn-more-here.173837/
  14. Anna

    Random 403 Error on site, using WordPress.

    Not sure it is related, but I noticed that your public_html was set to have the perms 755, with the way the domains are setup by cpanel here that one should be 750, I have changed that for you. I clicked around a bit, after the change, and haven't seen any errors. Are you still seeing random...
  15. Anna

    Cannot Edit Files

    Hello, There's no hosting account linked to the forum account you are currently posting from, please let us know what your main domain is so we can look up the account. For future support requests please use the forum account that is attached to your hosting account. If you don't know the...
  16. Anna

    Request of change of main domain

    Hello, you would need to direct that request from the forum account that is actually linked with the hosting account you want the changes for. If you don't know what that forum account is, or would like to change the linked forum account, please visit "Account Portal" -> "Get Support" -> "Visit...
  17. Anna

    Allow All Remote Connection to MySql database

    Premium hosting does indeed allow remote connection, I think you can set it to all rather then one IP by using the wildcard setting, which would be setting it to allow "%". I'll see if I can get that confirmed by someone that actually works with the premium side of things.
  18. Anna

    Account Suspended due to "Disallowed Country"

    Suspension are only dealt with through the appeal system, I'm afraid you'll have to wait for a reply from the abuse team there. Replies are usually within 48 hours, keep in mind free hosting is mostly staffed by volunteers on their free time.
  19. Anna

    Files don't save in cPanel

    I have sent a message to a higher admin that would have more knowledge on the problem. Hopefully he has any ideas on how to sort it out permanently.
  20. Anna

    Went to login to cpanel and...

    The account in question seem to have been suspended on August 11th due to inactivity, and then 21 days later terminated as no action to get it unsupsended was taken. You should indeed have gotten an email stating that first you risked getting suspended for not having logged into the account...
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