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  1. Anna

    .it domain / godaddy / nameserver issues

    Since this matter has been resolved I'll close the thread to mark is as such.
  2. Anna

    Hosting Account Space Upgrade

    There's an issue with this, distribution of the subtitles is essentially redistributing the entire movies script/dialogue, which does actually violate copyright laws. I have therefor no other choice but to deny the request and suspend the site for being in violation of our ToS and US laws.
  3. Anna

    php server problems

    See information in this announcement for how to downgrade your site to use php version 5.3: https://community.x10hosting.com/threads/changing-php-versions.189018/ Note that while this sorts the problem, we would recommend that you check if there's an upgrade for the script you are using that is...
  4. Anna

    Prime Account - Forum Status?

    Hopefully you do, might take the system some time though to realize you changed the forum account. Gimme a holler if it hasn't sorted in the next 48 hours.
  5. Anna

    Prime Account - Forum Status?

    The forum account iSean is not linked with any hosting account. To find out which forum account is linked, or re-link with this one, go to account portal -> Get Support -> Visit forums
  6. Anna

    .it domain / godaddy / nameserver issues

    I have parked the domain from the backend so you should be able to configure it at godaddy shortly. Due to the fact I did it through backend there may be a short delay before you properly see it in your control panel.
  7. Anna

    Change main domain name

    I have set your main domain to: vinbin.x10.mx You should see the changes shortly, also please note that there may be a delay before it works properly, and don't forget to update any scripts you have to reflect the domain change.
  8. Anna

    X-10, intermittent operation

    We are a company that provides web hosting services, both free and paid. It does to me sound as what you are asking about is a completely different product, a physical such even, you'd need to seek support for that at the product vendor as we can not help you with this. Since this is not a...
  9. Anna

    Hosting Account Space Upgrade

    Hello, Technically you are not allowed to give away hosting when you're under the free plan, which means that you just admitted to violating the ToS by saying you host the site for a client. I have set your account to the 1024 limit it probably should have had to start with, but as mentioned...
  10. Anna

    Copyrite Suspension

    Please note that suspension questions is only handled by sending in an appeal through your account portal. So if you feel the suspension was wrongful, you would need to open an appeal.
  11. Anna

    Fail!

    did you check spam folder?
  12. Anna

    please help

    There's no hosting account attached to the forum account you are posting from. I did however find information about a prior account that was terminated on June 25th after having been suspended for inactivity for a period of 14 days. The termination was done in accordance with the inactivity...
  13. Anna

    my TLD url not showing instead the aeou.x10.mx is showing

    Log in to the admin interface of your script, check what domain it is set up to be using. Make sure it is set to use your TLD
  14. Anna

    my TLD url not showing instead the aeou.x10.mx is showing

    That would likely be due to settings in your script, many scripts rewrite the url to the one configured as main domain regardless of what address is used for reaching the site. There's a redirect in place causing the behavior in any case.
  15. Anna

    how to get ip address

    You will NOT be able to go to your site by using IP in a shared hosting environment, as it is the same IP for ALL accounts on the same server as yours, which means that when you put in IP the server have no idea what content you are actually looking for. Free hosting does not come with a...
  16. Anna

    how to get ip address

    The IP for your server is: 198.91.81.3
  17. Anna

    Hosting Account Space Upgrade

    After review we decided to deny the account space upgrade, since the site is effectively used for file hosting which is not allowed per our ToS. Although the files are made available for download it doesn't qualify as a proper site, since the downloads were the only content on the site.
  18. Anna

    My SQL Server VOX is down

    Since this has been resolved I'll close this thread up to keep things clean.
  19. Anna

    Error establishing a database connection - socailwoot

    Databases should be functional at this time. Please note that support for free hosting is done mainly be volunteers, some of them have the kind of access needed to check on servers, others don't and need to get a hold of someone that can. This can unfortunately lead to some delays in getting...
  20. Anna

    My SQL Server VOX is down

    The databases should be working now, are you still seeing any issues?
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