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  1. Anna

    Password problems

    I think I'll have to pass this one up a bit in the chain when it comes to the inability for the system to sync the passwords between services. I just tried something on your server, could you check if you are able to log in to ftp now? Also could you please let me know what address you use as...
  2. Anna

    SSL security error with all X10 services (mail too)

    I have sent a message to an admin with access to sort this out, looks like the certificate did expire on Level and Absolut seem to have a self-signed one at the moment.
  3. Anna

    Untrusted Connection

    I have notified an admin that could set this straight, appears that for one reason or another Absolut is currently using an self-signed certificate.
  4. Anna

    Seeing 404 not found

    I see a freshly installed smf forum on your site, no problems at all to load it up for me at this time. The defaultwebpage.cgi is has a nasty habit of really hanging sticking in the browser cache though, try clearing cache, and then close and reopen the browser as well.
  5. Anna

    Website comming soon error

    I get a page with a simple message "Site is working" when I navigate to http://a2aportal.com If you still see something different, please try clearing your browser cache.
  6. Anna

    Account Expiring

    The fee you refer to is what today is Prime, which you appear to currently have applied on your account, and is a yearly (or semi-annual or quarterly) option to among other things bypass the login requirement, to my knowledge it has never been a one-time fee that lasts forever. What you see as...
  7. Anna

    Error establishing a database connection

    Hello, That is a known issue on your server, and it is currently being worked on.
  8. Anna

    Addon Domain Problem

    Yes, we have made a change so that you currently would need to set the domain to use our name servers in order to be able to add them as addon or parked domain. This was done as a measure to verify that you are indeed the owner of the domain and not trying to add one just to be able to spoof an...
  9. Anna

    Why is my server down?

    It would not be possible as it would have to be installed as a service on the actual server, you could do it on a VPS technically, but as I heard it is rather resource intensive so a dedicated server is probably best to ensure smooth functionality.
  10. Anna

    MySql servers down

    You're welcome.
  11. Anna

    MySql servers down

    It does indeed help, and yes you are on the server VOX as I suspected.
  12. Anna

    MySql servers down

    It would likely be server side, especially if you did not change anything in your script. The forum account you are posting from is not linked with any hosting account, so I can not check what server you are on, but if it is VOX, we're aware of the issue and admins are looking into it at the...
  13. Anna

    Password problems

    What kind of error, if any, do you get when accessing through ftp, is the error message the same if you use your cPanel credentials as when you use an ftp account you created through cPanel? It does sound as your "base" password has gotten a bit messed up, using the function to change it...
  14. Anna

    Website coming soon

    The key thing to do is clear the browser cache, that's where the coming soon page resides. Flushing DNS does only have affect if the domain doesn't properly resolve (which it definitely do when you get the coming soon page). The reason it works in Internet explorer and not in chrome, is more...
  15. Anna

    403 forbidden

    Hello, If needed you should be able to switch back to the downgraded version of php again, if you haven't already. Seem like I missed to inform you that the problem has been resolved, my apologies for that.
  16. Anna

    Increasing Sub-domain Limit from 2 to 5

    We have chosen to set the limit to 2 subdomains on free hosting, with a Prime, or Illuminated, upgrade you would be allowed to have 4 subdomains. To my knowledge there's no plans to change the free plan at this time Currently those packages are being re-vamped though, so it is not possible to...
  17. Anna

    Says my email is not available

    That would be the hosting account that has been removed, the actual client account, and forum account remains, which is why you can actually login to that account at all. You should still be able to access account settings at the top right corner, which is where you'd change the email address...
  18. Anna

    Limits in free hosting

    Please log in into the portal and request the deletion from there, under account settings there's a link to delete the account. You would of course need to do that for each account.
  19. Anna

    Limits in free hosting

    Manual, human translation, would mean that YOU have to write two versions of the site, one in the language you want (greek if I understand it right) and the other in English, Spanish or French. The greek version must at all times have a link easy to find and accessible without being logged in...
  20. Anna

    Limits in free hosting

    That would NOT constitute as a translation made by a human... So no, that would not be ok.
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